Software provides scalable customer service solution.

Customer Process Manager(TM) provides intelligence capabilities to handle critical customer service challenges on platform capable of scaling to tens of thousands of users and tens of millions of daily business operations. Packaged features drive customer interactions based on enterprise intentions as well as automate and orchestrate service requests across departments and communication channels....

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Software assesses web services for optimization.

As testing solution, eXamine Enterprise enables users to assess web services for compliance with security policies, industry standards, and best practices. It provides features such as web services policy editor, support for multiple users in multiple roles, and shared database of vulnerability profiles, policies, test suites, and test results. Product delivers visibility and control over...

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Software targets medical professionals.

Offering Web-based connectivity, eLabCorp connectivity solution facilitates ordering of tests and managing of results over web for LabCorp customers. It integrates with various existing electronic medical records and practice management systems, allowing doctors to access web for testing services without changing computer systems used for rest of their practice needs.

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Software provides secure VPN connections for remote users.

VPN client configuration software package, QuickVPN, connects travelling or remote users to company networks. Working with Windows 2000 or XP server software and Wireless-G VPN Router (WRV54G), tool simplifies setup of encrypted VPN connections for IT administrators and employees. Its 3-step set-up process results in manageable, deployable client solution. Security features of corporate network...

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Utility Software enables drag-and-drop resource allocation.

Suited for Linux-based server and storage clusters, Matrix Manager allows server and storage resources to be added instantaneously to applications and also allows applications to be moved between servers. Data center managers can monitor multi-server and multi-application status and adjust capacity by dragging-and-dropping servers on applications. For file serving, there is no disruption in...

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CMMS Software delivers enterprise functionality.

ProTeus V facilitates maintenance management activities for multiple buildings. Along with hide/show controls and customizable queries and quick list arrangements, software features work order modules with ability to reassign, print, and close multiple work orders. Data entry screens consolidate required information to reduce required navigation, and resource assignment function lets work orders...

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Software supports project-driven enterprises.

Based on IFS Service-Oriented Component Architecture(TM), IFS Applications(TM) 7 offers graphical user interaction and information visualization, enabling companies to continuously revise and optimize processes as well as reshape applications as processes change. Product also provides solutions for contact lifecycle management, project-driven manufacturing, project supply chain management, and...

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Software provides secure access to remote information.

EasyReach Remote Access enables users to find and retrieve any file or e-mail on work or home PC using BlackBerry, Treo, or Internet browser. Able to work on any computer or mobile device, remote desktop search service delivers keyword search capabilities and secure access to multiple desktops. Once found, information can be delivered to any e-mail address. Setup, achieved in minutes, consists of...

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Software provides real-time speech analysis and alerting.

Qfiniti Enterprise provides unified call recording, agent evaluation, and advanced speech analytics solution for quality monitoring, logging, and VoIP-based call acquisition. Scalable, centrally managed platform allows international, multi-site customer service operations to monitor, measure, optimize, and understand relevant customer interactions. Embedded Intelligent Data Operating Layer makes...

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Software manages records to meet compliance goals.

FileNet Records Manager v3.5 helps users meet compliance goals across multiple content repositories and legal jurisdictions. Intelligent Retention provides alternative or optional retention periods based on variables or rules that may be imposed upon organization by regulatory authorities. FileNet Content Federation Services allow enterprises to search, catalog, classify, secure, retain, comply,...

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