Software provides scalable customer service solution.
Press Release Summary:
Customer Process Manager(TM) provides intelligence capabilities to handle critical customer service challenges on platform capable of scaling to tens of thousands of users and tens of millions of daily business operations. Packaged features drive customer interactions based on enterprise intentions as well as automate and orchestrate service requests across departments and communication channels. Software supports complex growth and compliance needs of enterprises.
Original Press Release:
Pegasystems Offers Smart Alternative for Oracle-Siebel Combination
SmartBPM Offers Distraction-Free Customer Process Management Excellence
CAMBRIDGE, Mass., Sept. 19 / -- Pegasystems (NASDAQ:PEGA) today announced its SmartBPM(TM) alternative, Pegasystems' Customer Process Manager(TM) (CPM) framework, to the uncertainties arising from the acquisition of Siebel by Oracle Corporation.
"We know the confusion and uncertainty which can arise when one giant software vendor acquires another, and we stand ready to quickly address the needs of companies caught in the middle," said Jay Sherry, VP Marketing and BPM Solution Development. "We have delivered market-leading Customer Process Management software since 1983, and offer not only operational excellence, but also an experienced support organization dedicated to customer success. Organizations have preferred Pegasystems customer service solutions over traditional CRM applications because of our powerful combination of rules and process management capabilities that enable quick implementation (as little as 90 days), rapid integration with legacy environments and one-and-done automation. CPM can also be used to augment existing CRM installations for customers interested in extending their existing capabilities."
Customer Process Manager brings the full breadth of intelligence to tackle the most critical customer service challenges, on a platform proven to scale to tens of thousands of concurrent users and tens of millions of daily business operations. With packaged capabilities that drive customer interactions based on enterprise intentions and automate and orchestrate service requests across departments and communication channels, Pegasystems' Customer Process Manager framework supports the complex growth, productivity and compliance needs of leading enterprises worldwide.
About Pegasystems
Pegasystems Inc. (NASDAQ:PEGA) provides software to automate complex, changing business processes. Our Business Process Management (BPM) solutions provide organizations with the agility critical to managing growth, productivity and compliance. Our solution unifies pure-play BPM software with a sophisticated Business Rules Engine to drive business effectiveness. This patented technology enables organizations to "build for change" and overcome the execution gap that occurs as evolving business objectives outpace the ability of business systems to respond.
Pegasystems' BPM suite offers standards-based technology built in a rapid- solution development environment. Our BPM solution combines the capability to solve a full range of business process challenges with the opportunity to leverage existing technology investments. By enabling business process responsiveness, Pegasystems makes it easier for people and systems to work together.
Pegasystems' award-winning BPM suite is complemented with best-practice solution frameworks based on more than 20 years of experience helping Fortune 500 and other leading corporations in the financial services, insurance, healthcare, manufacturing and government markets.
Headquartered in Cambridge, MA, Pegasystems has regional offices in North America, Europe and the Pacific Rim. For more information, visit http://www.pega.com/.
