Nexidia, Inc.

Software

Monitoring and Alerting Software targets collections industry.

Based on pre-defined events in live call activity, Nexidia Live Collection Assistant drives relevant alerts and information to collector and supervisor desktops within contact center. Real-time decisioning enables companies to change agent behavior and maximize collections effectiveness while call is in progress, while complying with rules and regulations. With Neural Phonetic Speech...

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Software

Speech Analytics Software promotes quality decision making.

Featuring visual reporting and analytics tools, Enterprise Speech Intelligence v7.0 summarizes and consolidates data volumes for at-a-glance assessments by executives and contact center managers. Tools also let users drill down for deeper investigation and root-cause analysis, while dashboards can be used for pinpointing hot spots driving call volume. Along with call categorization methodology,...

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Services

Software/Service analyzes audio for call centers.

Merging speech analytics knowledge and methodology, QuickStart Solution suite facilitates business operation by analyzing call traffic. It also aids business/market intelligence to identify business opportunities, and highlights key aspects of organization's relationship with their customers. Uncovering key information and providing recommendations, QuickStart offers flexible deployment options...

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Software automates evaluation of CSR language skills.

Nexidia Language Assessor enables organizations to automate language skills assessment as part of new CSR (Customer Service Representative) recruiting and ongoing training. Automating spoken language skill assessment by testing fluency and pronunciation in specified language lets organizations better align CSR language skills with customer needs. Ensuring consistent application of language...

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Automatic ID

Nexidia Receives 'Trend-Setting Product' Award

Nexidia ESI 6.0 Was Chosen Amongst Hundreds by KMWorld Magazine ATLANTA, Aug. 29-- Nexidia, the leading provider of audio search and speech analytics solutions for the legal industry, government intelligence, and contact center management, today announced that their flagship product has been chosen as a Trend-Setting Product by KMWorld Magazine for 2006. Assembling the list of Trend-Setting...

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Automatic ID

Nexidia Receives Innovation Award for Second Year in a Row from TMC Labs

ATLANTA, Aug. 29 // -- Nexidia, the leading provider of audio search and speech analytics solutions for the legal industry, government intelligence, and contact center management, today announced that Technology Marketing Corporation's TMC Labs division named Enterprise Speech Intelligence (ESI) 6.0 as a 2006 Innovation Award winner from Customer Interaction Solutions magazine. The patent-pending...

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Communication Systems & Equipment

Service provides audio search and speech analytics.

Nexidia OnDemand enables organizations to leverage secure infrastructure to upload recorded audio for analysis and reporting. Intelligence gained can be managed and securely accessed through Nexidia OnDemand portal. Service empowers every business to experience benefits of speech analytics by enabling rapid access to critical business intelligence from recorded audio assets as well as quick...

Read More »
Software

Nexidia Powers Avid ScriptSync Technology for Automated Script-Based Editing Workflows

LAS VEGAS, April 24 -- At the 2006 National Association of Broadcasters show, Nexidia, the leading provider of audio and rich media search, and speech analytics solutions, today announced that it is providing advanced phonetic speech and pattern recognition technology to power Avid(R) ScriptSync(TM), a next-generation script-based editing technology for Avid editing systems, used by professional...

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Software

Monitoring and Alerting Software targets collections industry.

Based on pre-defined events in live call activity, Nexidia Live Collection Assistant drives relevant alerts and information to collector and supervisor desktops within contact center. Real-time decisioning enables companies to change agent behavior and maximize collections effectiveness while call is in progress, while complying with rules and regulations. With Neural Phonetic Speech...

Read More »
Software

Speech Analytics Software promotes quality decision making.

Featuring visual reporting and analytics tools, Enterprise Speech Intelligence v7.0 summarizes and consolidates data volumes for at-a-glance assessments by executives and contact center managers. Tools also let users drill down for deeper investigation and root-cause analysis, while dashboards can be used for pinpointing hot spots driving call volume. Along with call categorization methodology,...

Read More »
Services

Software/Service analyzes audio for call centers.

Merging speech analytics knowledge and methodology, QuickStart Solution suite facilitates business operation by analyzing call traffic. It also aids business/market intelligence to identify business opportunities, and highlights key aspects of organization's relationship with their customers. Uncovering key information and providing recommendations, QuickStart offers flexible deployment options...

Read More »
Company News

Nexidia Recognized as Market Leader in Speech Analytics

Nexidia tops speech analytics vendors for its innovation, leadership and superior performance according to industry analysts and consultants ATLANTA, Aug. 28 / -- Nexidia today announced that it has been selected as the winner of the 2007 Speech Technology Magazine Market Leader Award for speech analytics. The awards presentation took place August 22 at the 13th Annual SpeechTEK Conference and...

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Software automates evaluation of CSR language skills.

Nexidia Language Assessor enables organizations to automate language skills assessment as part of new CSR (Customer Service Representative) recruiting and ongoing training. Automating spoken language skill assessment by testing fluency and pronunciation in specified language lets organizations better align CSR language skills with customer needs. Ensuring consistent application of language...

Read More »
Company News

Nexidia Partners with National Data Conversion

Complimentary Audio Restoration and Search Technologies to Aid Electronic Discovery Industry NEW YORK, Jan. 30 -- Nexidia, the developer and provider of the most effective phonetic based technology for audio search, today announced a partnership with National Data Conversion (NDC) that will strengthen their support of the growing electronic discovery industry. NDC is a leading backup tape...

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Company News

Media Advisory: Nexidia Senior Vice President Anna Convery to Speak at Second Annual Call Center Summit in Atlanta, Georgia

ATLANTA, Jan. 22 -- WHAT: 2nd Annual Call Center Summit PANEL TITLE: Utilizing Metrics as the Foundation for Agent Performance Improvement DATE: Tuesday, January 23, 2007 TIME: 4:15 p.m. EST LOCATION: Renaissance Atlanta Hotel Downtown (590 West Peachtree Street NW; Atlanta, GA 30308) HOSTED BY: International Quality and Productivity Center (IQPC) Nexidia, the developer and provider of the most...

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Automatic ID

Nexidia Receives 'Trend-Setting Product' Award

Nexidia ESI 6.0 Was Chosen Amongst Hundreds by KMWorld Magazine ATLANTA, Aug. 29-- Nexidia, the leading provider of audio search and speech analytics solutions for the legal industry, government intelligence, and contact center management, today announced that their flagship product has been chosen as a Trend-Setting Product by KMWorld Magazine for 2006. Assembling the list of Trend-Setting...

Read More »
Automatic ID

Nexidia Receives Innovation Award for Second Year in a Row from TMC Labs

ATLANTA, Aug. 29 // -- Nexidia, the leading provider of audio search and speech analytics solutions for the legal industry, government intelligence, and contact center management, today announced that Technology Marketing Corporation's TMC Labs division named Enterprise Speech Intelligence (ESI) 6.0 as a 2006 Innovation Award winner from Customer Interaction Solutions magazine. The patent-pending...

Read More »
Communication Systems & Equipment

Service provides audio search and speech analytics.

Nexidia OnDemand enables organizations to leverage secure infrastructure to upload recorded audio for analysis and reporting. Intelligence gained can be managed and securely accessed through Nexidia OnDemand portal. Service empowers every business to experience benefits of speech analytics by enabling rapid access to critical business intelligence from recorded audio assets as well as quick...

Read More »

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