ATLANTA, Aug. 29 // -- Nexidia, the leading provider of audio search and speech analytics solutions for the legal industry, government intelligence, and contact center management, today announced that Technology Marketing Corporation's TMC Labs division named Enterprise Speech Intelligence (ESI) 6.0 as a 2006 Innovation Award winner from Customer Interaction Solutions magazine.
The patent-pending Phonetic Search Engine (PSE) that Nexidia ESI 6.0 uses to index recorded audio is truly an innovative concept that sets it apart from other technologies. By basing the search solution on phonemes, the smallest units of language, a search can be conducted 63 times faster than the spoken word, making large volumes of audio searchable quickly and accurately. This means that about an hour of audio can be searched and indexed in a minute.
"Nexidia deserves this great honor for creating a ground-breaking contact center product. I look forward to seeing other innovative solutions from Nexidia as they continue to contribute to the future of the contact center marketplace," said Tom Keating, CTO and TMC Labs Editorial Director.
The TMC Labs Innovation Awards are based solely on how pioneering a particular product or service is and its uniqueness.
"Our ESI solution is unique and provides unparalleled and highly valuable business intelligence through analyzing the voice of the customer," said John Willcutts, President and CEO of Nexidia. "This award from TMC Labs, which we are thrilled to receive for the second year in a row, supports what we are consistently hearing from our customers about our innovative solutions."
Nexidia ESI 6.0 allows for faster audio search by identifying phoneme patterns, while providing higher accuracy than dictionary-dependent, speech- to-text based audio search. Its advanced query technology and metadata integration allow users to drill deeper into their data to generate extremely relevant search results.
Nexidia is a leading provider of highly scalable, highly accurate rich media search and speech analytics software. By transforming audio and video data into business intelligence, Nexidia allows both government and commercial enterprises, in industries such as Healthcare, Insurance, Financial Services, Media Creation and Aggregation, Telecommunications and Outsourcing, to leverage untapped information previously locked away in audio-video content. Based on years of research and development, Nexidia's phonetic engine is the only technology that allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. The process is adaptable to a range of audio analyses and excels across the full spectrum of audio quality. For more information, please visit www.nexidia.com .
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com . (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
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