Media Advisory: Nexidia Senior Vice President Anna Convery to Speak at Second Annual Call Center Summit in Atlanta, Georgia
ATLANTA, Jan. 22 --
WHAT: 2nd Annual Call Center Summit
PANEL TITLE: "Utilizing Metrics as the Foundation for Agent Performance Improvement"
DATE: Tuesday, January 23, 2007
TIME: 4:15 p.m. EST
LOCATION: Renaissance Atlanta Hotel Downtown
(590 West Peachtree Street NW; Atlanta, GA 30308)
HOSTED BY: International Quality and Productivity Center (IQPC)
Nexidia, the developer and provider of the most effective phonetic-based technology for rich media search and speech analytics solutions, announced today that Anna Convery, senior vice president marketing and product management, will be participating in a panel discussion on how to improve call center agent performance.
This panel will be held during the 2nd Annual Call Center Summit in Atlanta, where call center experts will be sharing first hand knowledge of how they are giving their organizations a competitive advantage through customer service excellence.
Please visit Nexidia at booth #10 for a demo and more information.
For more information please visit: http://nexidia.com/news/event_schedule.html
About Nexidia
Nexidia is a leading provider of highly scalable and accurate rich media search and speech analytics software. By transforming audio and video data into business intelligence, Nexidia allows both government and commercial enterprises, in industries such as Healthcare, Insurance, Financial Services, Media Creation and Aggregation, Telecommunications and Outsourcing, to leverage untapped information previously locked away in audio-video content. Based on years of research and development, Nexidia's phonetic engine is the only technology that allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. The process is adaptable to a range of audio analyses and excels across the full spectrum of audio quality. For more information, please visit www.nexidia.com
Source: Nexidia
CONTACT:
Katie Bromley,
Nexidia,
+1-404-495-7294,
kbromley@nexidia.com
John Carter,
SHIFT Communications,
+1-617-681-1206,
jcarter@shiftcomm.com
Web site:
http://www.nexidia.com/
http://nexidia.com/news/event_schedule.html
