Call Center Systems

Call Center Systems

ING Commercial America Uses Avaya Technology to Improve Service to 220,000 Customer Calls a Month

80% of Calls Related to Accidents Attended to in Less Than 10 seconds and Dropped Call Levels Reduced by 75% MEXICO CITY, July 5 / When ING Mexico, a leader in providing insurance, pension benefits and financial services in Mexico, needed a way to enhance customer service by connecting customers to the right agent and at the right time, the company selected an Intelligent Communications solution...

Read More »
Communications Software

Communications Solution supports distributed workforce.

Offering IP telephony-based technology and functionality, including voice mail and call center, MultiVantage® Express brings mobility and intelligent communications to mid-sized businesses with 100-500 employees. Integrated communications applications include Communications Manager IP telephony software, messaging, 6-party conferencing, and auto-attendant. Single server solution enables one...

Read More »
Call Center Systems

Jazeera Airways Implements New Customer Services with Nortel Solution

KUWAIT CITY, Kuwait, April 19 -- Airline Benefits From Advanced Booking Processes Jazeera Airways, a privately owned airline in the Middle East, has implemented new sophisticated multimedia contact centre and interactive voice response (IVR) services based on Nortel(x) (NYSE: NT, TSX: NT) solutions. The services improve flight booking processes to customers by enabling them to contact Jazeera...

Read More »
Miscellaneous Software

TotalMove Simplifies Real Estate with Complex Event Processing Technology

National consumer real estate and relocation company selects AptSoft Director for CEP 4.0 to automate and scale lead management processes, coordination with partners BURLINGTON, Mass., March 14 -- AptSoft Corporation, an innovator in complex event processing (CEP) technology, today announced that TotalMove, a national consumer real estate and moving services company has chosen AptSoft...

Read More »

All Topics

COVID-19 Response Suppliers COVID-19 Response:
Can Your Company Help Provide Critical Supplies?

We are using the power of our platform to aid in the mass shortage of critical supplies. If your company can help provide supplies, capabilities, or materials for products such as N-95 Masks and Tyvek SuitsPlease let us know.

COVID-19 Response Suppliers