Legal Aid Office Wins Back Valuable IT Staff Time with AltiGen's IP Phone System
FREMONT, Calif., Nov. 30 -- AltiGen® Communications, Inc. a pioneering manufacturer of VoIP business phone systems and call center solutions, announced today that the Legal Services Society (LSS) in British Columbia, Canada has selected AltiGen's AltiContact Manager VoIP Phone System and Call Center solution for its voice communications requirements. Since implementing AltiGen's VoIP technology, the Legal Services Society has realized significant business benefits including a new feature-rich in-house call center, and cost savings through self-management.
The Legal Services Society provides legal aid in British Columbia. Created by the Legal Services Society Act in 1979, Legal Services Society is a non- profit organization governed by a nine-member board of directors whose mission is to provide a collaborative legal aid system responding to the needs of low income people throughout British Columbia.
The IT department at the Legal Services Society faced a classic challenge -- an aging telephone system that had reached its capacity to support its call center activities. AltiGen's IP Phone System provided Legal Services Society immediate relief from this legacy phone system that had required extensive IT oversight. The Legal Services Society gained new features that will allow the society to develop strategies around staffing, scheduling, and call management to improve overall efficiency. In addition, the system offers the potential for future service developments such as expanding call center capabilities.
Installed by Optinet Systems, Inc., a leading AltiGen Communications reseller and working with just one IT person from the Legal Services Society, Optinet ported all the major existing phone functions to the AltiGen solution in one week. Included in this work was a porting of all multilingual voice prompts from the old system, which meant the Legal Services Society didn't have to pay interpreters and foreign language specialists to rerecord the prompts, notes Suzanne Sherrod, president of Optinet.
"We just unplugged the old system and we were up and running on the AltiGen system," said David Mathews, supervisor of Computer Services at LSS. "We had allowed some six weeks to field what we thought would be many support calls about the system. In fact, we dealt with all of them in less than three weeks." The initial deployment included some 200 phones.
While LSS is only starting to scratch the surface of the new features of the AltiGen system, the lawyers are already using its embedded software to monitor call queue statistics and leverage caller ID information. And most importantly to Mathews, his IT team now has more time to work on strategic projects instead of worrying about the phone system.
"The Legal Services Society in British Columbia is the ideal customer for AltiGen's IP Phone Systems," said AltiGen CEO Gilbert Hu. "Our advanced communications solutions with VoIP technology are designed to meet demands for simplified management, to provide robust call center features, and increased productivity."
About AltiGen Communications
AltiGen Communications, Inc. (NASDAQ:ATGN) is a pioneering manufacturer of VoIP business phone systems and call centers solutions. AltiGen designs, manufactures and markets advanced, IP-PBX telephone systems and IP call centers that leverage both the Internet and the public telephone network. These products enable an array of applications that take advantage of the convergence of voice and data communications to achieve superior business results. AltiGen Communications products are available from independent authorized resellers and strategic partners. AltiGen's AltiServ(TM) family of telephony solutions has been recognized for excellence with more than 40 industry awards since 1996. Focused on the small to mid sized and multi-site businesses, AltiGen customers benefit from integrated solutions that protect their existing investments, while providing new ways to be more competitive, productive and to save money. For more information, call 1-888-ALTIGEN or visit the Web site at www.altigen.com .
Source: AltiGen Communications, Inc.
CONTACT:
Niel Levonius,
Sr. Product Marketing Manager
AltiGen Communications, Inc.,
+1-510-252-9712, ext. 415,
nlevonius@altigen.com
Web site: www.altigen.com/
