Call Center Systems

Internet Software

Avaya Solutions for Intelligent Communications Attain 'SIPconnect Compliant' Certification from SIP Forum

Delivers independent, validated interoperability of software and devices, to enterprises building SIP-based IP communications networks Thursday, December 6, 2007 Intelligent communications solutions from Avaya Inc., a leading global provider of business communications applications, systems and services, attained SIPconnect Compliant certification from the SIP Forum, a leading independent IP...

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Miscellaneous Software

Silverjet Appoints NewVoiceMedia to Deliver a First Class Caller Experience

December 3rd 2007: NewVoiceMedia, Europe's largest hosted contact centre provider, has been appointed by award winning airline Silverjet to implement its caller recognition software throughout the airline's first contact centre. Silverjet offers a private jet experience at a fraction of the cost, with flights to New York and Dubai from just £1,099 return. The Luton-based airline is using...

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Miscellaneous Software

Microsoft Helps TE Data Improve Customer Service

Customer Care Framework is selected as part of SOA initiative to improve business processes and customer service. REDMOND, Wash. - May 29, 2007 - Today Microsoft Corp. announced that TE Data, Egypt's fastest growing data communications and Internet service provider, has selected Microsoft® Customer Care Framework (CCF) to unify its call center applications with the aim of radically improving...

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Miscellaneous Software

Spiegel Brands Inc. Implements Guided Self-Service Solution from Spoken Communications, Inc.

Guided speech IVR is far more effective and efficient than IVR alone. BELLEVUE, Wash., Aug. 21 -- Spoken Communications, the only provider of Guided Self-Service(TM) solutions, announced today at SpeechTEK in New York, that Spiegel Brands Inc., a leading retailer in women's apparel and home decor, has successfully implemented its ground-breaking Call Guiding(TM) Solution in the Spiegel call...

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Call Center Systems

Call Center Solution utilizes web-based operations.

Fully integrated hosted call center solution enables small- to medium-sized businesses to move their call center operations off-site. Features include compatibility with any broadband internet service, enterprise class contact center functionality, combination with Virtual Office hosted iPBX features and VoIP calling plans, multi-channel contact centers, skill-based routing, multi-media...

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Call Center Systems

XO Interactive Unveils Contact Center On-Demand

Hosted Offering Creates a Virtual Contact Center Based on Integrated Genesys Technology and RightNow Service Desktop RESTON, Va., July 26 -- XO Interactive, a subsidiary of XO Communications, today introduced Contact Center On-Demand, the first end-to-end contact center solution delivered as an on-demand service. Contact Center On-Demand is built on the tightly integrated customer service...

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Miscellaneous Software

Virtual Hold a Key Element in Utility Contact Center Crisis Management

AKRON, Ohio, June 19 - Virtual Hold Technology(R), LLC (VHT), the leading developer of virtual queuing solutions, announced that their Virtual Hold product is being implemented nationwide as part of a crisis management plan for many utility contact centers. With the devastation of Hurricane Katrina and the many utilities that were affected during the last hurricane season, these utility companies...

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Call Center Systems

Service provides call center control.

Owned, operated, and branded by network operator, C3 Call Centre Control Service delivers traffic-based routing, time-based routing, and disaster recovery capabilities. It helps prevent waste of resources by allowing call center manager flexibility in how calls are routed and providing tools to rapidly change routing plans to cope with circumstances as they arise.

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Miscellaneous Software

Customer Service Leaders Genesys and RightNow Deliver Integrated Solution for Customer Interaction Management, Voice Self-Service and Multi-Channel Contact

SAN FRANCISCO and BOZEMAN, Mont., April 24 -- RightNow® Technologies (NASDAQ:RNOW) and Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today announced they have tightly integrated their customer service application suites and will deliver a joint offering available by the end of May. The joint solution, which expands the existing...

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Communications Software

Virtual PBX Unveils New Hosted PBX Features

Affirms Commitment to Providing Cost-Effective, Enterprise-Class Service to Small Businesses SAN JOSE, Calif., April 16 - Virtual PBX(TM), inventor and leading supplier of hosted PBX services, today announced new capabilities for its industry-leading virtual phone offerings. The latest features include improvements in Automatic Call Distribution (ACD) queue management, message handling, user...

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COVID-19 Response Suppliers COVID-19 Response:
Can Your Company Help Provide Critical Supplies?

We are using the power of our platform to aid in the mass shortage of critical supplies. If your company can help provide supplies, capabilities, or materials for products such as N-95 Masks and Tyvek SuitsPlease let us know.

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