Avaya Mid-Market Momentum Cited in Independent Report from Canalys
Avaya Mid-Market Momentum Cited in Independent Report From Canalys o Analyst group reports Avaya added seven million mid-market customers worldwide over three years o Avaya introduces new applications and reduced pricing for Avaya MultiVantage Express, part of a broad portfolio for mid-sized businesses; signs up new mid-market distributor BASKING RIDGE, N.J., Jan. 28 / / -- Avaya Inc., a leading...
Read More »Call Center Solution utilizes web-based operations.
Fully integrated hosted call center solution enables small- to medium-sized businesses to move their call center operations off-site. Features include compatibility with any broadband internet service, enterprise class contact center functionality, combination with Virtual Office hosted iPBX features and VoIP calling plans, multi-channel contact centers, skill-based routing, multi-media...
Read More »XO Interactive Unveils Contact Center On-Demand
Hosted Offering Creates a Virtual Contact Center Based on Integrated Genesys Technology and RightNow Service Desktop RESTON, Va., July 26 -- XO Interactive, a subsidiary of XO Communications, today introduced Contact Center On-Demand, the first end-to-end contact center solution delivered as an on-demand service. Contact Center On-Demand is built on the tightly integrated customer service...
Read More »Virtual Hold a Key Element in Utility Contact Center Crisis Management
AKRON, Ohio, June 19 - Virtual Hold Technology(R), LLC (VHT), the leading developer of virtual queuing solutions, announced that their Virtual Hold product is being implemented nationwide as part of a crisis management plan for many utility contact centers. With the devastation of Hurricane Katrina and the many utilities that were affected during the last hurricane season, these utility companies...
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6 Engineering & High-Performance Plastics Used for Machined Components
This resource breaks down six of the most commonly used high-performance plastics, properties and common applications, and questions to ask during material selection.
Read More »Service provides call center control.
Owned, operated, and branded by network operator, C3 Call Centre Control Service delivers traffic-based routing, time-based routing, and disaster recovery capabilities. It helps prevent waste of resources by allowing call center manager flexibility in how calls are routed and providing tools to rapidly change routing plans to cope with circumstances as they arise.
Read More »Customer Service Leaders Genesys and RightNow Deliver Integrated Solution for Customer Interaction Management, Voice Self-Service and Multi-Channel Contact
SAN FRANCISCO and BOZEMAN, Mont., April 24 -- RightNow-® Technologies (NASDAQ:RNOW) and Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today announced they have tightly integrated their customer service application suites and will deliver a joint offering available by the end of May. The joint solution, which expands the existing...
Read More »Virtual PBX Unveils New Hosted PBX Features
Affirms Commitment to Providing Cost-Effective, Enterprise-Class Service to Small Businesses SAN JOSE, Calif., April 16 - Virtual PBX(TM), inventor and leading supplier of hosted PBX services, today announced new capabilities for its industry-leading virtual phone offerings. The latest features include improvements in Automatic Call Distribution (ACD) queue management, message handling, user...
Read More »Legal Aid Office Wins Back Valuable IT Staff Time with AltiGen's IP Phone System
FREMONT, Calif., Nov. 30 -- AltiGenÃ-® Communications, Inc. a pioneering manufacturer of VoIP business phone systems and call center solutions, announced today that the Legal Services Society (LSS) in British Columbia, Canada has selected AltiGen's AltiContact Manager VoIP Phone System and Call Center solution for its voice communications requirements. Since implementing AltiGen's VoIP...
Read More »Voice Portal offers automatic call distribution.
LiveVox Voice Portal(TM) integrates application, network, and transport layers on IMS-based architecture to provide hosted contact center solution. In addition to offering uniquely tailored solution for each client, portal delivers all carrier-related transport services in one vertical system, enabling enterprises to take advantage of SIP access to backbone, minimizing line requirements and...
Read More »Verizon Business Unveils Advanced IP-Based Services to Help Businesses Enhance Customer-Service Operations and Harness the Power of VoIP
New IP Tollfree Service and IP IVR Add Another Dimension to Contact Center Services; Options for IP Trunking Offer Even Greater Flexibility for VoIP Customers BASKING RIDGE, N.J., Aug. 22 / Verizon Business today introduced new Internet protocol-based capabilities for its Contact Center Services and VoIP portfolio to help businesses enhance customer-service operations and leverage the benefits of...
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Optimize Your Workforce with Weavix™ by PK Industrial
The Weavix™ platform takes productivity, quality, and visibility to a new level by providing better communication and real-time KPIs. Check out the video to learn more!
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