Call Center Systems

Miscellaneous Software

Envox Worldwide to Showcase Voice Solutions at Blue Cross Blue Shield Association's 2007 Customer Contact Center & Claims Conference

WESTBOROUGH, Mass., March 6 -- Envox Worldwide, a leading provider of voice solutions, today announced that the company will showcase its voice solutions at the Blue Cross Blue Shield Association Contact Center & Claims Conference. The event, which takes place at the Hilton New Orleans Riverside in New Orleans from March 11-14, 2007, will focus on customer service, telecommunications and claims...

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Communications Software

LifeNet Relies on Avaya IP Communications to Help Doctors and Hospitals Assist Transplant Patients

NEW ORLEANS, Feb. 26 // -- HIMSS, BOOTH #1075 -- As the nation's largest nonprofit, full service organ donation agency and tissue banking system, LifeNet defines the term mission-critical communications." When seconds count, the organization relies heavily on voice communications in carrying out the vital and sensitive work required to help patients in need of organ transplants and tissue...

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Miscellaneous Software

Florida's Hillsborough County Water Resource Services Selects Oracle Utilities Applications to Enhance Customer Service

DistribuTECH 2007, SAN DIEGO, Feb. 7 /-- Hillsborough County Water Resource Services has selected Oracle® Utilities Customer Care and Billing and Oracle Utilities Customer Care and Billing Business Advisor to help improve service to its fast-growing customer base on Florida's West Coast. "We want to offer new programs and services to our customers," said Becky Garland, Group Manager, Service...

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Miscellaneous Software

LiveVox Receives Customer Inter@ction Solutions® Magazine's 2006 Product of the Year Award

LiveVox Voice Portal(TM) Honored for Outstanding Innovation SAN FRANCISCO, CA and FT LAUDERDALE, FL (January 24, 2007) - LiveVox(TM), a hosted voice portal company, announced today that the LiveVox Voice Portal(TM) has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com). Customer Inter@ction...

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Miscellaneous Software

Avaya Spotlights Retail Industry with New Intelligent Communications Solutions

NEW YORK, Jan. 15 // -- National Retail Federation Conference and Expo, Booth #2255 -- Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced new solutions and partnerships designed to help retailers improve customer service, reduce costs and increase worker productivity through Intelligent Communications. This is part of...

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Call Center Systems

Legal Aid Office Wins Back Valuable IT Staff Time with AltiGen's IP Phone System

FREMONT, Calif., Nov. 30 -- AltiGen® Communications, Inc. a pioneering manufacturer of VoIP business phone systems and call center solutions, announced today that the Legal Services Society (LSS) in British Columbia, Canada has selected AltiGen's AltiContact Manager VoIP Phone System and Call Center solution for its voice communications requirements. Since implementing AltiGen's VoIP...

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Call Center Systems

Voice Portal offers automatic call distribution.

LiveVox Voice Portal(TM) integrates application, network, and transport layers on IMS-based architecture to provide hosted contact center solution. In addition to offering uniquely tailored solution for each client, portal delivers all carrier-related transport services in one vertical system, enabling enterprises to take advantage of SIP access to backbone, minimizing line requirements and...

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Call Center Systems

Verizon Business Unveils Advanced IP-Based Services to Help Businesses Enhance Customer-Service Operations and Harness the Power of VoIP

New IP Tollfree Service and IP IVR Add Another Dimension to Contact Center Services; Options for IP Trunking Offer Even Greater Flexibility for VoIP Customers BASKING RIDGE, N.J., Aug. 22 / Verizon Business today introduced new Internet protocol-based capabilities for its Contact Center Services and VoIP portfolio to help businesses enhance customer-service operations and leverage the benefits of...

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Call Center Systems

Call Center Services offer voice solutions hosting.

Providing broad range of call center applications, Envox OnDemand(TM) hosted solution offers variable branding for each call, multi-language support, and varying automation levels. It integrates contact center, including call routing and voice self-service, with live agent services, which offers options ranging from short-term overflow capabilities to complete outsourced contact centers....

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Outsourcing Services

Service delivers IT support for call centers.

Remote Managed Service provides performance monitoring, analysis, preventative maintenance, tuning and upgrades, problem resolution, and day-to-day administration of call center operations. Subscription-based service allows IT departments to improve performance management system, enabling removal of technical and resource barriers to deployment. With access to industry expertise, customers are...

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