Avaya, Inc.

Communication Systems & Equipment

Consolidated Technologies Delivers New Flexibility to Debt Recovery Business with Avaya IP Telephony

PORT CHESTER, N.Y., Jan. 9 / - For companies on the fast-track to growth, Consolidated Technologies Inc. (CTI) understands the need for a technology partner with the flexibility, confidence and capability to help them quickly respond to changing business conditions. One of those growing companies is Immediate Credit Recovery, a New York-based debt collection agency specializing in student loans....

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Software

Software centralizes intelligent communications support.

Avaya Integrated Management for IP Office streamlines and simplifies way headquarters companies deliver and support intelligent communications at up to 2,500 of their individual branch or store locations. Through GUI, managers can create standard configurations with which to centrally provision, administer, and monitor system for many locations. Management console displays topology view of all IP...

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Communication Systems & Equipment

'Where's Santa?' Avaya Intelligent Communications Help NORAD Santa Trackers Answer Number One Question on Busiest Night of the Year

North American Aerospace Defense Command (NORAD) Annual 'Track Santa' Mission on Target BASKING RIDGE, N.J., Dec. 19 -- Before children are snug in their beds on Christmas Eve -- even before cookies and milk are plated and poured -- North American Aerospace Defense Command (NORAD) will be monitoring radar for the signs that Santa Claus has left the North Pole. At Peterson Air Force Base in...

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Software

Software links communications with business applications.

Avaya directory enabled management (DEM) v3.1 interface acts as building block, intelligently connecting enterprise business applications with IP telephony software, messaging systems, and media servers. With this software, communications resources can be configured and controlled dynamically based on business logic. Link between DEM server and company's Avaya communication switch is encrypted,...

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Software

Software endows SMBs with intelligent communications.

IP Office v3.2 lets global SMBs use Intelligent Communications from Avaya to keep employees connected and manage their operations. This secure converged voice and data system offers mobility and call-handling capabilities that promote operational efficiency by improving customer service and staying in touch with mobile employees. Along with multiple call handling options, software provides...

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Software

Teleworker Software offers open network interoperability.

Targeting remote workforce, VPNremote® for IP Phones v2.0 lets businesses embed VPN capabilities into Avaya IP phones, providing employees working at home or in temporary locations with enterprise-class IP communications. With program, IP phones support VPN environments of Cisco Systems and Juniper Networks. QoS monitoring capabilities enable off-site IT administrator to remotely monitor...

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Services

Trunking Service provides secure VoIP connectivity.

OnDemandSIP(TM) provides small companies and branch offices using Avaya one-X(TM) Quick Edition phones with means to establish business-class phone service in minutes. It uses Session Initiation Protocol (SIP) to securely control and route phone calls over Internet connection as well as connect Avaya phones peer-to-peer. Set up in real time, service features disaster recovery protection and...

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Software

Software helps customer service agents manage interaction.

With IP-based Avaya Interaction Center 7.1, organizations can use software development kit to customize agent screens so that most complex customer transactions via phone, e-mail, or Web chat can be managed through single portal. Tools such as context-based toolbars, communication controls, contact history, and other information displays can be embedded within existing enterprise applications,...

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Communication Systems & Equipment

Avaya's Around-the-Clock, Remote Monitoring and Maintenance Helps Global Agribusiness Company J.R. Simplot Avoid Costly Network Outages

o Patented Tools Detect and Resolve Problems Remotely o Avaya and BusinessPartner NACR Provide Global Coverage BASKING RIDGE, N.J., Aug. 22 -- As a growing agribusiness with branch offices and manufacturing plants that span the globe, the J.R. Simplot Company considers the communication network linking employees, customers and vendors one of its most critical corporate resources. Loss of...

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Communication Systems & Equipment

Avaya Accelerates Intelligent Communications for Enterprise Branches and Small Offices

o Award winning small office IP telephony solution now connects locations to streamline communication, boost productivity and business continuity, reduce costs for enterprise branches o Avaya one-X(TM) Quick Edition-based branch offices and teleworkers tied together with corporate offices via Avaya SIP enablement services o Small businesses able to connect over standard SIP connections, bringing...

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