Avaya Claims Enterprise Voice Equipment Market Leadership from Alcatel-Lucent in Western Europe
o Synergy Research Group releases results of Q3 study highlighting Avaya success
o "Focus on customer delight" helping Avaya create business solutions
December 11, 2007
Guildford, UK - Avaya Inc., a global leader in business communications applications, software and services, today announced that Synergy Research Group and Current Analysis have reported Avaya's ascendancy to the #1 position in market share for Enterprise Voice Equipment in Western Europe, displacing Alcatel-Lucent for the first time. The findings were reported in the Synergy Q3 2007 Enterprise Voice Equipment Market Share reports for the U.S. and Western Europe regions (details below).
"We are thrilled at these results, which we believe are a strong indicator of both our industry-leading technology offerings as well as our emphasis on creating solutions that help our customers manage their communications," said Carlos Sartorius, president, Avaya EMEA. "We have a continuing focus on customer delight and intend to progress that business focus for companies of all sizes across the EMEA region."
"Despite soft GDP growth in both the U.S. and Western Europe, we witnessed a strong sales uptick for enterprise voice equipment in both regions," said Ryan Olsen, Senior Analyst at Synergy Research Group.
"Other than major leadership shifts, we also noted a robust SMB market."
Q3 2007 Western Europe Enterprise Voice Equipment Market Share
Position Q-Q Market Share Change
Avaya 1 +2.9
Alcatel-Lucent 2 -4.5
Cisco 3 +3.2
Siemens Ent Comm 4 +0.6
Nortel Networks 5 +0.4
Mitel 6 -0.2
The market is segmented based on Synergy's domain expertise, and the numbers are derived from a proven methodology that reconciles vendor reported shipments (bottoms-up measurement) with publicly reported revenue results (top-down measurement) to provide the utmost accuracy. A detailed definition of the market is available in the full report.
For more information, please visit
http://currentanalysis.com/srg/#EnterpriseVoice or call Alex Wassiliew, VP Sales Infrastructure, at 703-788-3660.
About Synergy Research Group
Synergy Research Group (http://www.srgresearch.com) is a market research leader focused on the publication of quarterly market share, analysis, and forecasting reports for the Telecom and Networking Industries.
Synergy offers Twelve Syndicated Market Research Programs.
About Current Analysis
Current Analysis (http://www.currentanalysis.com) has been helping leading technology companies improve their competitive responsiveness since 1997. The business model and solutions are built on the foundation of solid, quality intelligence and data, making Current Analysis the leader for competitive intelligence demands. The company serves more than 30,000 users at over 200 clients across the telecommunications, IT, and consumer electronics industries.
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: www.avaya.com.
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Avaya Media Relations
setorman@avaya.com
