UCN, Inc.
Bluffdale, UT 84065
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Contact Handling Software adds user access control platform.
With access policy platform, inContactÃ-® contact management platform allows managers and IT departments control over user access to features and reports, enabling sharing of contact center resources. Application access policies can be customized to individual agent and supervisor in each business unit or location for centralized or virtual contact centers. Software also includes policies for...
Read More »Software helps respond to unexpected staff changes.
Designed with features that promote efficient resource use and optimal customer contact experience quality, inContactÃ-®/Workforce Management v2.0 assist contact center managers in forecasting scheduling needs and notifying employees appropriately. Tools are included for urgent need handling, forecasting, historical call volumes, forecasting, and online training. With these tools, managers...
Read More »Service enables mixing VoIP and traditional TDM stations.
The inContact/VoIP Service provides PBX functionality while also allowing businesses to implement VoIP technology within small group before committing to corporate-wide deployment. VoIP Service for Agents provides access to core contact handling services suite plus free extension-to-extension dialing between offices. VoIP Service for Business includes features such as voice mail, conference...
Read More »UCN CEO to Present at the Roth Capital Partners 2007 New York Investor Conference
SALT LAKE CITY, Aug. 29 / -- UCN, Inc., the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, announced it has accepted an invitation to present at the annual Roth Capital Partners 2007 New York Investor Conference to be held September 5 and 6, 2007. More than 1200 institutional investors are expected to attend the conference,...
Read More »UCN to Hold Second Annual inContact-® User Conference
Three-day event located in Park City, Utah to feature Dr. Jon Anton, Rudy Vidal of Panasonic and Lynn O'Neill of New York Life Insurance Co. SALT LAKE CITY, Aug. 16 -- UCN, Inc. (BULLETIN BOARD: UCNN) , the leading provider of all-in-one, off-premises contact center software, today announced it will hold its second annual inContact(R) User Conference (ICUC) at the Canyons Resort Grand Summit...
Read More »UCN and Knowlagent Announce Strategic Alliance Designed to Transform Enterprise Contact Centers from Reactive Cost Centers to Proactive Value Contributors
UCN's off-premises contact center suite to offer just-in-time learning for contact center agents SALT LAKE CITY, Aug. 9 / -- UCN, Inc. (BULLETIN BOARD: UCNN) , the leading provider of all-in-one, off-premises contact center software, and Knowlagent, the leader in on-demand, agent hiring, eLearning, communications and coaching software, announced a strategic alliance to release an integrated...
Read More »Contact Handling Software adds user access control platform.
With access policy platform, inContactÃ-® contact management platform allows managers and IT departments control over user access to features and reports, enabling sharing of contact center resources. Application access policies can be customized to individual agent and supervisor in each business unit or location for centralized or virtual contact centers. Software also includes policies for...
Read More »Software helps respond to unexpected staff changes.
Designed with features that promote efficient resource use and optimal customer contact experience quality, inContactÃ-®/Workforce Management v2.0 assist contact center managers in forecasting scheduling needs and notifying employees appropriately. Tools are included for urgent need handling, forecasting, historical call volumes, forecasting, and online training. With these tools, managers...
Read More »UCN Closes on the Acquisition of a Leading Automated Survey and Analysis Business
SALT LAKE CITY, Feb. 13 -- UCN, Inc. (BULLETIN BOARD: UCNN) , the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, today announced it closed on the agreement to acquire a leading hosted call center survey and analysis business, operated under the name of Echo(TM) by Benchmark Portal. Echo is a customer satisfaction and quality...
Read More »UCN Closes on the Purchase of ScheduleQ Workforce Management Software
inContactÃ-® the First Unified Contact Distribution / Workforce Management Solution in the Hosted Contact Center Market SALT LAKE CITY, Feb. 15 /-- UCN, Inc. (BULLETIN BOARD: UCNN) the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, today announced it closed on the purchase of ScheduleQ, LLC, of Salt Lake City, acquiring...
Read More »UCN Announces Definitive Acquisition Agreement to Purchase Leading Automated Survey and Analysis Business
SALT LAKE CITY, Jan. 18 -- UCN, Inc. (BULLETIN BOARD: UCNN) , the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, today announced it has signed a definitive agreement to acquire a leading hosted call center survey and analysis business for the initial purchase price of $5 million in stock and cash. Under the terms of the...
Read More »Service enables mixing VoIP and traditional TDM stations.
The inContact/VoIP Service provides PBX functionality while also allowing businesses to implement VoIP technology within small group before committing to corporate-wide deployment. VoIP Service for Agents provides access to core contact handling services suite plus free extension-to-extension dialing between offices. VoIP Service for Business includes features such as voice mail, conference...
Read More »