UCN Closes on the Purchase of ScheduleQ Workforce Management Software
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inContact® the First Unified Contact Distribution / Workforce Management Solution in the Hosted Contact Center Market
SALT LAKE CITY, Feb. 15 /-- UCN, Inc. (BULLETIN BOARD: UCNN) the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, today announced it closed on the purchase of ScheduleQ, LLC, of Salt Lake City, acquiring its on-demand workforce management (WFM) software solution.
Under the terms of the agreement, the acquisition price consists of cash, stock and notes. At closing, UCN will pay ScheduleQ liabilities of $256,324. ScheduleQ owners will receive 108,912 shares of UCN restricted common stock and a non-interest bearing note of $360,676 with a term of four years. Additionally, over a four-year period, UCN will pay a minimum of $100,000 and a maximum of up to $982,000 in earn-outs based on an agreed dollar amount per each user license sold during that period.
ScheduleQ CEO, Drew Judkins said: "ScheduleQ's goal from the beginning was to develop a relationship with a provider of on-demand, hosted ACD technology. We selected UCN because the two products easily exchange data, leading to a complimentary solution that will benefit customers. UCN is an innovative market leader in the hosted space with an established sales force, enabling our two companies to immediately focus on selling a unified solution."
Said Paul Jarman, UCN CEO: "With this agreement, combined with the announcement earlier this week of our Echo purchase, UCN immediately enters the fast growing $1 billion workforce optimization market, becoming the first on-demand provider to offer unified technology for contact distribution, workforce scheduling and management, and customer satisfaction survey and analysis tools,"
Advantages of the acquisition include:
o The new product enables UCN to increase potential revenue per customer
o The ability to close new customers faster with the ScheduleQ product
o The product addresses the labor management needs of a wide range of
contact centers from 20 to more than 1000 agents. It is especially
valuable for those who need to manage a distributed workforce.
o Becomes a key component in the UCN All-in-One inContact® offering
About UCN, Inc.
UCN (BULLETIN BOARD: UCNN) is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts. InContact® includes an integrated suite of core contact handling applications, including contact routing, interactive menus, database integration, reporting, monitoring, recording, administration, and workforce optimization applications, including a scheduling and tracking tool and an automated customer satisfaction survey and reporting system. InControl(TM) is a unique, rapid application development tool that enables inContact customers to develop highly flexible, customized business contact handling processes in record time. To learn more about UCN visit www.ucn.net.
Source: UCN, Inc.
CONTACT: Jan Johnson, VP of Marketing of UCN, +1-801-320-3263, jan.johnson@ucn.net; or Investors, Scott Liolios, scott@liolios.com, or Ron Both, both of Liolios Group Inc., +1-949-574-3860, for UCN
Web site: www.ucn.net/
