UCN to Hold Second Annual inContact® User Conference
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Three-day event located in Park City, Utah to feature Dr. Jon Anton, Rudy Vidal of Panasonic and Lynn O'Neill of New York Life Insurance Co.
SALT LAKE CITY, Aug. 16 -- UCN, Inc. (BULLETIN BOARD: UCNN) , the leading provider of all-in-one, off-premises contact center software, today announced it will hold its second annual inContact(R) User Conference (ICUC) at the Canyons Resort Grand Summit Lodge located in Park City, Utah from October 2-4, 2007. Intensive product certification classes for inContact, Workforce Management and Echo(TM) products will be offered before and after the conference.
"On the heels of last year's tremendous success and as our customer base and product line have greatly expanded, ICUC 2007 will be a must-attend conference complete with a wealth of learning plus great fun and entertainment in picturesque Park City," announced Paul Jarman, CEO of UCN. "This year I am excited to welcome our new Echo and Workforce Management customers."
This year's ICUC boasts the theme: "Change Your World" with keynote speakers selected as experts in this arena. On Wednesday, October 3, the keynote address will be given by Dr. Jon Anton, Adjunct Professor at Purdue University and Director of the Center for Customer-Driven Quality. Dr. Anton presented at last year's ICUC and was highly requested back by attendees. New this year will feature Rudy Vidal, Director of Extreme Customer Service at Panasonic, who will present on Thursday, October 4. Following Mr. Vidal, Lynn O'Neill, Assistant Vice President New York Life Insurance Co. will be the final keynote on the same day.
UCN plans to showcase its new access policy platform addressing Enterprise-level data security requirements, automatic speech recognition, and improved outbound solutions. They will also be releasing and demonstrating a new eLearning agent improvement solution, focused on improving the skill and performance levels of the contact center agent by delivering the right training to them during their moments of downtime. Best practices sessions will be offered to help contact centers improve their coaching and mentoring processes, hiring agents with the right traits and abilities, setting realistic expectations for the job and preparing agents on an ongoing basis with just-in-time training delivered during downtimes.
Additional breakout sessions will include hands-on product training and workshops, a presentation of UCN's new product roadmap, topic tracks about call center best practices from performance gurus and special Echo educational tracks and customer presentations.
Additional information including registration for UCN's inContact User Conference 2007 can be found by calling 888-541-ICUC (4282) or online at http://ucn.net/icuc.
About UCN, Inc.
UCN (OTCBB: UCNN) is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts. InContact® includes an integrated suite of core contact handling applications, including contact routing, interactive menus, database integration, automated surveys and scoring analysis, reporting, monitoring, recording, administration and workforce scheduling and forecasting applications. InControl(TM) is a unique, rapid application development tool that enables inContact customers to develop highly flexible, customized business contact handling processes in record time. To learn more about UCN visit www.ucn.net/.
Source: UCN, Inc.
CONTACT: Jim Elliot, SVP Marketing of UCN, Inc., 1-801-715-5255,
jim.elliot@ucn.net;
Web site: www.ucn.net/
