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Genesys and ClickFox Improve Customer Experience with Analytics and Customer Behavior Intelligence
Genesys to Integrate and Resell ClickFox Software to Improve Internet, Self-Service and Contact Center Interactions SAN DIEGO, April 24 -- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), and ClickFox today announced they have integrated the Genesys 7.5 customer interaction management suite with ClickFox's Customer Behavior Intelligence...
Read More »XO Interactive and Genesys Announce On-Demand Proactive Communication Solutions for Six Key Vertical Markets
SAN DIEGO, April 24 /-- Two of the leading providers of customer service software and managed services have unveiled new, on-demand proactive communication solutions designed for vertical markets, including financial service, banking, healthcare, pharmacy, utilities and insurance markets. At G-Force, North America's largest annual meeting of Genesys customers and partners, XO Interactive, a...
Read More »Software combines analytics with customer service.
Integrating analytics processing and customer service with SAP NetWeaverÃ-® Business Intelligence, Genesys Gplus Adapter enables Genesys 7.5 suite to work seamlessly with complementary applications such as SAP. Companies can orchestrate customer interactions based on appropriate business processes and use analytics to understand customer needs. Genesys 7.5, in conjunction with SAP NetWeaver...
Read More »Market Leader Genesys Sets Vision for the Future of Speech Self-Service
Self-Service Helps to Drive End-to-End Management of Customer Interactions Across the Enterprise NEW YORK, Aug. 7 -- Genesys SpeechTEK booth #317 -- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA)(NYSE: Paris:)(NYSE:CGEP), today unveiled its plans for the next generation speech platform, extending voice self-service beyond the contact center to include network...
Read More »Genesys and ClickFox Improve Customer Experience with Analytics and Customer Behavior Intelligence
Genesys to Integrate and Resell ClickFox Software to Improve Internet, Self-Service and Contact Center Interactions SAN DIEGO, April 24 -- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), and ClickFox today announced they have integrated the Genesys 7.5 customer interaction management suite with ClickFox's Customer Behavior Intelligence...
Read More »XO Interactive and Genesys Announce On-Demand Proactive Communication Solutions for Six Key Vertical Markets
SAN DIEGO, April 24 /-- Two of the leading providers of customer service software and managed services have unveiled new, on-demand proactive communication solutions designed for vertical markets, including financial service, banking, healthcare, pharmacy, utilities and insurance markets. At G-Force, North America's largest annual meeting of Genesys customers and partners, XO Interactive, a...
Read More »Software combines analytics with customer service.
Integrating analytics processing and customer service with SAP NetWeaverÃ-® Business Intelligence, Genesys Gplus Adapter enables Genesys 7.5 suite to work seamlessly with complementary applications such as SAP. Companies can orchestrate customer interactions based on appropriate business processes and use analytics to understand customer needs. Genesys 7.5, in conjunction with SAP NetWeaver...
Read More »Learn How to Transform Your Customer Service Center Into a Dynamic Contact Center at G-Force San Diego 2007
Improving the Customer Experience Takes Center Stage at Annual Contact Center Conference SAN FRANCISCO, April 18 -- Genesys Telecommunications Laboratories, Inc., Alcatel-Lucent's (Euronext Paris and NYSE: ALU) flagship subsidiary for enterprise customer service software, today highlighted key details for the first of its four annual user conferences, G-Force San Diego 2007, to be held April...
Read More »Genesys Whitepaper Explains How Dynamic Contact Center Adds Business Value
SAN FRANCISCO, Feb. 22: WHAT: Can your contact center automatically respond to rapid changes? Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), has written a new whitepaper Genesys 7.5: Delivering the Dynamic Contact Center designed to help businesses respond to the ever-changing dynamics of customer service by outlining ways to orchestrate...
Read More »Market Leader Genesys Sets Vision for the Future of Speech Self-Service
Self-Service Helps to Drive End-to-End Management of Customer Interactions Across the Enterprise NEW YORK, Aug. 7 -- Genesys SpeechTEK booth #317 -- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA)(NYSE: Paris:)(NYSE:CGEP), today unveiled its plans for the next generation speech platform, extending voice self-service beyond the contact center to include network...
Read More »Siemens, BCE Elix, and Viecore Gain Genesys Gold Partner Certification
Siemens and BCE Elix achieved Genesys Suite Certification, and Viecore completed GVP Certification for Voice Self Service Platform SAN FRANCISCO, May 22 /PRNewswire-FirstCall/ -- Genesys Telecommunications Laboratories, Inc., an Alcatel company, (NYSE: ALA; Paris: CGEP.PA) today announced that the first three partners have achieved Gold Certification. Since Genesys launched the certification...
Read More »Genesys to Deliver Industry Specific Solutions for the Healthcare Vertical
Healthcare Experts Detail How Technology Helps Meet Shifting Customer Expectations and Change How Healthcare Consumer Services Operate SAN FRANCISCO, May 16 // -- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA; Paris: CGEP.PA), said today they are teaming with Microsoft to deliver vertical solutions for the healthcare industry; with key technology integration,...
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