Siemens, BCE Elix, and Viecore Gain Genesys Gold Partner Certification
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Siemens and BCE Elix achieved Genesys Suite Certification, and Viecore completed GVP Certification for Voice Self Service Platform
SAN FRANCISCO, May 22 /PRNewswire-FirstCall/ -- Genesys Telecommunications Laboratories, Inc., an Alcatel company, (NYSE: ALA; Paris: CGEP.PA) today announced that the first three partners have achieved Gold Certification. Since Genesys launched the certification program in December of last year for resellers, developers, and systems integration partners, 17 key partners have initiated the certification process.
Viecore, which specializes in voice self service, is Gold Certified for Genesys Voice Platform to provide installation, application development, maintenance and support. In addition, Siemens and BCE Elix are the first two Genesys Gold Certified Suite partners across the Genesys platform. Both Siemens and BCE Elix have demonstrated a significant level of expertise across the entire product line including CTI and contact routing of all media types. The Suite Certification required extensive testing of product and functional expertise for Inbound Voice, Outbound, Email, Web Reporting, Workforce Management and the Genesys Voice Platform.
"The Gold Certification Program improves customer satisfaction through high quality implementations. These three partners, Siemens, BCE Elix, and Viecore, have dedicated themselves to consistent, high-quality customer implementations," said Paul Segre, Chief Operating Officer of Genesys. "Achieving Gold Partner Certification requires substantial effort and expertise, and we applaud them."
To qualify for Gold certification status at either the suite or GVP level, a partner must meet the following criteria:
o A proven history of customer implementations within the past two years
o High customer satisfaction - customers are surveyed
o A full lab system in place for all Genesys products certified and
supported
o Extensive employee training for all Genesys products certified and
supported
o Professional Services methodologies and best practices in place and
adhered to
o Technical Support infrastructure, personnel and practices in place
Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. In addition, Gold Certified Partners also receive marketing benefits, technical tools, and enablement services provided only to Gold partners.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource -- the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com/ .
About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 13.1 billion and 58,000 employees in 2005, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: www.alcatel.com/ .
About BCE Elix
BCE Elix is a Bell Canada company focusing exclusively on contact centre solutions. As a leading provider in North America, BCE Elix has one of the largest teams of professionals dedicated to delivering a full suite of innovative and leading-edge products, solutions and expertise in all aspects of contact centre operations. By being 100% focused on delivering contact centre solutions that drive business results, BCE Elix has become a trusted advisor to its customers. BCE Elix is another example of how Bell Canada is committed to providing end-to-end solutions that help enterprises be successful in meeting their business objectives. http://www.bceelix.com/
About Siemens
Siemens AG (NYSE:SI) is one of the largest global electronics and engineering companies with reported worldwide sales of $91.5 billion in fiscal 2004. Founded more than 150 years ago, the company is a leader in the areas Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City, Siemens in the USA has sales of $16.6 billion and employs 70,000 people throughout all 50 states and Puerto Rico. Thirteen of Siemens' worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 440,000 people in 190 countries. For more information on Siemens in the United States: www.usa.siemens.com/ .
About Viecore, Inc.
Viecore is a leading systems integration and business consulting firm specializing in enterprise-level customer interaction solutions. Since 1989, Viecore has provided the world's largest corporations with comprehensive solutions, integrating CTI and advanced communication technologies with the power of speech, to transform traditional call centers into efficient customer interaction centers. Their deployment of the industry's largest VoiceXML based applications has enabled Viecore's customers to leverage existing infrastructure while expanding services, increasing efficiencies, and optimizing information access. Viecore is headquartered in Mahwah, NJ. For more information, please go to viecore.com/ or call 201-252-9100.
Source: Genesys Telecommunications Laboratories, Inc.
CONTACT: David Radoff of Genesys, +1-650-466-1078, dradoff@genesyslab.com
Web site: www.genesyslab.com/
http://www.alcatel.com/
http://www.bceelix.com/
http://viecore.com/
http://www.usa.siemens.com/
