Learn How to Transform Your Customer Service Center Into a Dynamic Contact Center at G-Force San Diego 2007
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Improving the Customer Experience Takes Center Stage at Annual Contact Center Conference
SAN FRANCISCO, April 18 -- Genesys Telecommunications Laboratories, Inc., Alcatel-Lucent's (Euronext Paris and NYSE: ALU) flagship subsidiary for enterprise customer service software, today highlighted key details for the first of its four annual user conferences, G-Force San Diego 2007, to be held April 23-25, 2007, at the Sheraton San Diego Hotel & Marina.
Attended by more than 1,300 customer service executives, G-Force is the premier learning and networking event for CEOs, contact center managers, IT professionals and customer service and business executives looking to achieve an optimal balance of customer traffic, internal resources and business outcomes within the contact center.
The 2007 conference will focus on improving the overall customer experience by creating a Dynamic Contact Center (DCC), general sessions and panels on communications strategy and case studies from leading companies that have implemented open platform contact center solutions. Attendees will learn how a DCC can elevate customer service to a strategic business asset and increase overall customer loyalty and drive business value, while supporting proactive content and a customer-driven experience.
"This year, Genesys is challenging the customer service industry to focus, reach, explore, discover and achieve -- to go beyond the traditional contact center operations and legacy systems of the past," said Wes Hayden, president and CEO of Genesys. "Customers are demanding more engaging, proactive and customer-driven customer service experiences and G-Force is the ultimate event at which to learn more about implementing a dynamic contact center to improve each and every customer interaction."
Sessions will be led by Genesys experts, partners, customers and speakers from some of the world's leading companies. Four-time winner of the America's Cup, Dennis Conner, is the keynote speaker and will give "no excuse to lose" tips for success from his own remarkable sailing record.
During the conference, the G-Force Partner Pavilion will serve as a gathering place for more than 50 industry leaders. G-Force Partner Pavilion attendees will have an opportunity to evaluate the industry's broadest collection of open, platform-independent contact center solutions and integrated capabilities.
G-Force Topics:
o Hear about how your organization can take steps toward implementing a
Genesys DCC;
o Determine how to integrate the Internet and IP tecnhologies to improve
the overall customer experience;
o Learn how to elevate customer service by proactively reaching out to
customers via scheduled callbacks, "satisfaction check-in" calls and
other methods to engage with customers;
o Learn how to transform customers into loyal "net promoters" by allowing
customers to define how your company treats them;
o Evaluate the latest solutions from Genesys and its partners in the
Partner Pavilion; and
o Choose from more than 40 break-out sessions and attend free technical
sessions and certification exams, culminating in an optional Education
Day on Thursday, April 26.
The Genesys Customer Innovation Awards Ceremony will take place on Tuesday, April 24 to recognize the most innovative Genesys customers for their DCC implementations and commitment to improving customer service.
The other Genesys G-Force events are as follows:
o G-Force London, June 4 - 6, 2007, Hilton London Metropole, London;
o G-Force Japan, June 14, 2007, Cerulean Tower Tokyu Hotel, Tokyo; and
o G-Force APAC, August 14 - 16, 2007, Melbourne Crown Casino, Melbourne.
For more information on Genesys and G-Force, go to www.genesyslab.com. To register for G-Force San Diego, please visit http://genesysgforce.com/sandiego/#.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources -- self-service or assisted-service -- to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at betterinteractions.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities to be transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com/
Source: Genesys Telecommunications Laboratories Inc.
CONTACT: David Radoff of Genesys, +1-650-466-1078, dradoff@genesyslab.com
Web site: www.genesyslab.com/
