Voice Response Systems

Voice Response Systems

IVR System is designed to test VoIP QoE.

Zoey Interactive Voice Response (IVR) system allows VoIP, wireless, and analog phone users to test and diagnose quality of their service at any time. It can diagnose issues by guiding users through series of tests designed for common line problems such as caller ID, echo, noise, voice quality, and DTMF. Once line quality issues are measured, a verbal report is given at the end of test and details...

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Communications Software

IVONA Supports International MRCP Protocol

IVO Software has launched a new version of IVONA Telecom TTS supporting the international MRCP protocol used in the biggest telecommunication systems. MRCP (Media Resource Control Protocol) is a communication protocol allowing to provide voice services in the client/server architecture. As it has been incorporated into IVONA Telecom this Text-To-Speech system has become one of the few systems of...

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Miscellaneous Software

CeBIT Charmed by IVONA's Beautiful Voice

IVO Software - 11/03/2008 CeBIT Visitors Impressed By Text To Speech Potential The stand of IVO Software, the manufacturer of one of the best text to speech systems in the world, was among those attracting the largest numbers of visitors at this year's CeBIT. The opportunity to enter texts and listen to IVONA reading them out aroused the biggest interest. CeBIT is one of the most prestigious IT...

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Miscellaneous Software

Envox Worldwide to Showcase Next-Generation Voice Solutions at Upcoming Call Center and Mobile Events

WESTBOROUGH, Mass., Feb. 11 - Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that it will be showcasing its next-generation voice and video solutions at leading industry events throughout the world in February 2008. Visitors will be able to experience Envox's award-winning products at the following shows: Mobile World Congress, taking place in Barcelona,...

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Communications Software

Interactive Intelligence Selects BladeWare(VXML) CE for its Interaction Center Platform

ROSWELL, Ga., Jan. 29 - Commetrex Corporation announced that Interactive Intelligence has selected BladeWare(VXML) Commercial Edition (CE) as the VoiceXML interpreter for its Interaction Center platform. "BladeWare(VXML) CE will enable us to focus on our specialty of developing sophisticated voice-enhanced IVR applications without having to worry about supporting the latest VoiceXML standards,"...

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Transaction Processing Systems

New Forest District Council Improves Access to Services with Speech-Based Automation from Telephonetics VIP

24th January 2008, Hemel Hempstead - Telephonetics VIP, the speech recognition and voice automation specialist, helps New Forest District Council improve services and meet government targets by implementing an innovative speech driven self-service payment system for council tax payers. Telephonetics VIP equipment already handles in excess of 250 000 incoming calls a year for New Forest District...

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Miscellaneous Software

Telephonetics VIP Uses Speech Recognition to Reduce Wasted Resource with Remind+

In an industry first, Telephonetics VIP has released an automated notification solution based on speech recognition technology. The automation specialist has released the Beta version of Remind+, a solution that enables organisations to contact people and remind them they have an appointment in the near future and logs their spoken responses, enabling unused slots to be speedily reallocated....

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Miscellaneous Software

Michigan Educational Credit Union Expands Relationship with Open Solutions, Selects Enterprise-Wide Data Processing Platform

Credit union makes long-term strategic technology investment GLASTONBURY, Conn., Jan. 9, 2008 - Michigan Educational Credit Union announced it has selected Open Solutions Inc.'s The Complete Credit Union Solution(TM)®, a relational core data processing platform for credit unions, to address its enterprise-wide data processing needs. Open Solutions is a leading provider of integrated enabling...

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Visual Aids

NAVTEQ® Maps Power New Voice Navigator(TM) Product from NavStar Technologies, Inc.

Former NAVTEQ Global LBS Challenge® Semi-Finalist Launches Product CHICAGO, Jan. 2 -- NAVTEQ (NYSE:NVT), a leading global provider of digital maps for vehicle navigation and location-based solutions, today announced that NavStar Technologies, Inc., a technology development company, will power its new Voice Navigator product with NAVTEQ map data for the United States. Each quarter, NavStar...

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