New Help Desk Services Products

Web-Based Service minimizes machine and job crew downtime.

Part of TrimbleÃ-® Connected SiteÃ-®, Trimble Remote Assistant provides real-time technical support to field crew personnel or earthworks machine operators. Operators using Trimble CB450/CB460 Control Box with GCS900 Grade Control SystemÃ- can resolve issues such as design file versioning and machine configuration without leaving cab. Support personnel can take control of machine's...

Aloha Airlines Selects IBM

IBM's Self Service Offers Travelers Ticket Purchase, Baggage, Airport and Onboard Amenities HONOLULU, HI - 12 Dec 2007: Aloha Airlines has chosen IBM (NYSE: IBM) to expand its customer service offerings. IBM's self-service systems give travelers more options for using the Web as well as kiosks to check-in without wait, check baggage, and choose amenities such as lounge access and in-flight meals....

CH2M HILL Announces Expansion of IT Help Desk Capabilities

DENVER, May 30 / - CH2M HILL's Managed Services business, a global provider of end-to-end IT management solutions, today announced the build-out of its 24-hour Help Desk operations center. CH2M HILL's help desk operation provides secure, fully-integrated, managed IT solutions that reduce response times for end-users, lower operating costs, increase productivity and improve first call problem...

VeriCenter, Inc. Launches CUSTOMERFIRST, Enhanced Customer Service Delivery Process for Managed Hosting Customers

HOUSTON, April 25 - VeriCenter, Inc., a leading provider of managed hosting, colocation, and infrastructure services for mid-to-large enterprises, today announced significant enhancements to its industry-leading customer service delivery process, which the company is calling CUSTOMERFIRST. The enhancements include methodologies for service design, assurance and delivery; increased monitoring and...

Key Benefits of a Full Service Semi-Finish Manufacturer

Check out this white paper to learn what to look for in a manufacturer of rotating parts.

Services provide remote PC tech support.

Available at OfficeMax stores and online, ctrlcenter(TM) offers small businesses, home office workers, and other PC users 24/7 remote alternative to physical visits. Services include Set-Up for new PCs, wireless networks, peripherals, and software; Fit-It services such as PC Restoration and General Technology Help Session to restore performance; and Protect-It services including PC Guardian and...

Newegg.com Partners with LivePerson to Provide World-Class Customer Service

Timpani Contact Center-® Providing Live Chat, Email and Self-Service Knowledgebase NEW YORK, Dec. 20 -- LivePerson, Inc. (NASDAQ:LPSN), a provider of online conversion solutions, today announced that Newegg.com-®, (www.newegg.com), a leading online computer, consumer electronics, and communications product superstore, has bolstered its customer service capabilities in anticipation of the...

SearchInform Implemented in HelpDesk Services

SearchInform (www.searchinform.com): the program of full text search and search for documents of similar content successfully implemented into YurCallCenter (YCC) phone legal consulting project. The essence of helpdesk service from YurCallCenter is in providing an efficient legal phone service. Search being one of the key features in YCC (quality quick and multi-functional search in a situation...

Service offers round-the-clock IT support .

Targeting large-business and government customers, Managed Desktop Service offers management and maintenance of desktop computers, printers, and mobile devices. Skilled consultants provide help by phone in English or Spanish, while field technicians are available for in-person assistance when necessary. Service includes problem management for hardware repair, desk-side problem diagnosis for...

WebEx and BMC Software Team to Deliver on Demand Service Desk Applications through WebEx Connect

SANTA CLARA, Calif., Sept. 26 / -- BMC Software (NYSE:BMC) and WebEx (NASDAQ:WEBX), the leading provider of software-as-a- service (SaaS) applications for collaborative business on the web, today announced that BMC Software's Service Desk Express services will be available on demand from WebEx via the new WebEx Connect application grid. WebEx will offer customers proven service desk capabilities...

Atlanta Callers Experience Advanced Business Searches at No Extra Charge with BellSouth 411 Trial

Atlanta Callers Experience Advanced Business Searches at No Extra Charge With BellSouth 411 Trial - No Name? No Address? No Problem for BellSouthÃ-® EasyBusinessFinderSM Service - ATLANTA, Sept. 5 -- BellSouth (NYSE:BLS) announced today that it is trialing an enhanced business category search service as part of its Operator Services portfolio. BellSouthÃ-® EasyBusinessFinderSM service...