VeriCenter, Inc. Launches CUSTOMERFIRST, Enhanced Customer Service Delivery Process for Managed Hosting Customers
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HOUSTON, April 25 - VeriCenter, Inc., a leading provider of managed hosting, colocation, and infrastructure services for mid-to-large enterprises, today announced significant enhancements to its industry-leading customer service delivery process, which the company is calling CUSTOMERFIRST. The enhancements include methodologies for service design, assurance and delivery; increased monitoring and support services; and detailed customer satisfaction assessments designed to result in continuous improvements in end-users' experience.
CUSTOMERFIRST continues VeriCenter's ongoing commitment to creating company-wide processes that are designed to meet and exceed customer expectations. The company attributes its significant success, recently illustrated by its 27 straight quarters of revenue and profit growth, to its execution of customer service and support processes.
VeriCenter's CUSTOMERFIRST processes include reactive and proactive methodologies which begin during the customer proposal process and include the following:
o Planning and reviews for solution design, service assurance, service
delivery, and technical architecture capability requirements.
o Once customers move into production, VeriCenter's monitoring and
support services teams proactively manage the infrastructure and
detect and remedy issues, many times before customers even realize
there is a problem.
o Finally, every step of the process, from new service implementation
through problem remediation and quarterly satisfaction surveys,
results in a detailed assessment of customer satisfaction with
VeriCenter service and support. These detailed assessments lead to
continuous improvement of underlying process flows, allowing
VeriCenter to constantly improve the end-user experience.
VeriCenter hosts the Web site for the San Francisco Bay Area Rapid Transit District (BART) and translates CUSTOMERFIRST processes into customer satisfaction. "Our Web site is part of our critical customer service delivery infrastructure, and we depend on VeriCenter to help us meet that mission," said Timothy Moore, Website Manager. "We measure our satisfaction with VeriCenter's service in two ways: their consistent quality of service, and their fast, thorough approach to problem resolution. VeriCenter consistently meets and exceeds our requirements in both of these critical categories."
"Customer service and support is not a department at VeriCenter, it is VeriCenter. Our mission is to provide the best customer service experience in the managed hosting industry," said Gray Hall, CEO and president of VeriCenter, Inc. "We deliver against this challenge every day, through our performance, our commitments, via service level agreements, and with our continuous improvement processes, all of which must meet a test of improving our measured customer satisfaction results."
About VeriCenter, Inc.
VeriCenter is a leading provider of managed hosting, colocation, and infrastructure services for mid-to-large enterprises. From a nationwide network of seven premier data center facilities, VeriCenter provides a comprehensive range of managed services including management of servers, storage, backups, network, databases, and security to more than 600 business customers in a broad range of industries. Our centralized service delivery model provides a better way to achieve reliability, scalability and cost- effectiveness for IT infrastructure in support of enterprise applications, Web sites, SaaS (software as a service) applications, disaster recovery solutions and general business infrastructure. As a two-time winner of Inc. 500's fastest-growing companies in the United States, VeriCenter is a market leader in managed hosting services and is ideally positioned to guide enterprises through the long-term industry evolution toward Utility Computing.
For more information on VeriCenter, please visit us at www.vericenter.com/ .
For information on how we've supported our customers' business, please visit http://vericenter.com/customers/index.aspx.
VeriCenter, Inc. Headquarters
757 N. Eldridge, Suite 200
Houston, TX 77079
Source: VeriCenter, Inc.
CONTACT:Heather Vice of VeriCenter, Inc., +1-281-584-4527
Web site: www.vericenter.com/
http://vericenter.com/customers/index.aspx
