New low-cost change management and service desk software offerings allow small to medium organizations to adopt ITIL best practices
TAMPA, Fla. -- SunView Software Inc. today announced two new versions of their leading, web-based ChangeGear IT Service Management software. The products are part of a new Express product line designed to provide small to medium businesses with cost effective solutions for IT service management. The two new products are ChangeGear Express - Change Edition and ChangeGear Express - Service Desk Edition.
The Express editions provide small businesses or departments with easy-to-use software that can be up and running in a matter of minutes. With ChangeGear Express as the point of control for any service requests or change requests for your IT infrastructure, you can simplify and improve the way you deliver your IT services.
Because of the web-based .NET architecture and pre-configured settings out of the box, ChangeGear Express can be quickly and easily deployed into your environment. ChangeGear's workflows are designed with the IT Infrastructure Library (ITIL) best practices framework as a guiding principle - making it easy to adopt formalized IT processes.
ChangeGear Express Change Edition
A best-of-breed change management solution, ChangeGear helps organizations replace manual change processes with industry best practices out of the box.
o Built-in business process automation
o Multi-level approvals
o Alerts and notifications
o Historical audit-trail
ChangeGear Express - Service Desk Edition
An ITIL-based fully integrated Incident and Change Management solution that provides organizations with an enterprise class service desk without the cost and complexity.
o Self-Service Portal
o Personalized dashboard
o Multi-tiered notification structure
o Standardized IT process workflow
"Our new ChangeGear Express editions will help meet the increasing demand for cost-effective incident and change management solutions that allow organizations to better track, manage, and control their IT services. We talk to numerous organizations that are still using manual processes to manage IT change. With this new release, smaller organizations can get into a best practices software at a much lower total cost of ownership than Enterprise software," said Seng Sun, CEO of SunView Software.
ChangeGear Express is available with a Free or Subscription-based license. Visit www.sunviewsoftware.com/express to learn more.
About SunView Software
SunView Software is a leading provider of IT service management software that enables companies to better track, manage, and control IT services across the enterprise. Based on the ITIL best practices framework, ChangeGear allows companies to gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, reduce operational costs, and ensure regulatory compliance. SunView Software is a privately held company based in Tampa, Florida.
Visit www.sunviewsoftware.com/express .
SOURCE SunView Software Inc.
Web Site: http://www.sunviewsoftware.com/