SunView Software Inc.

New Cloud Monitoring Software Performs Root-Cause Analysis
Software

New Cloud Monitoring Software Performs Root-Cause Analysis

Automatically tracks system changes for audit and compliance reporting. Features simple and intuitive dashboard interfaces that offer IT staff with visibility into health and performance of critical systems. Offered with data visualization for performance analysis, real-time alerts of system events and automation of routine tasks.

Read More »
Software

ITSM Software is available via cloud delivery option.

SunView ChangeGear v5.0, built using open and modern application architecture, lets large and mid-size enterprise IT organizations automate critical service management processes, such as Incident and Problem Management, Change and Release Management, Service Asset and Configuration Management, and Self-Service and Request Fulfillment. Features include on- and off-premise delivery, support for...

Read More »
Services

Cloud-Based ITSM Software is offered in service model.

Available for on- and off-premise delivery, ChangeGear v5.0 IT service management (ITSM) software features Cloud/SaaS deployment options and built-in ITIL service workflows. Functionality lets enterprises increase efficiencies by automating critical service management processes such as incident, problem, change, and service request management as well as service catalog and asset management. Also,...

Read More »
Software

EMR Initiatives Driving Need for ITSM Automation in Healthcare

Healthcare IT organizations are focusing on automation of key IT processes to reduce costs and improve service delivery to support EMR and HIPAA initiatives TAMPA, Fla. - SunView Software today announced that they are seeing continued growth among their customer base, especially among healthcare IT organizations looking to upgrade their current Service Desk systems. Having worked with a number of...

Read More »
Software

SunView Software Announces Availability of ChangeGear Express Editions

New low-cost change management and service desk software offerings allow small to medium organizations to adopt ITIL best practices TAMPA, Fla. -- SunView Software Inc. today announced two new versions of their leading, web-based ChangeGear IT Service Management software. The products are part of a new Express product line designed to provide small to medium businesses with cost effective...

Read More »
Software

SunView Software Announces Availability of Free IT Asset Discovery & Management Software

SunView AssetScout(TM) is an easy-to-use tool for IT asset discovery, management, and monitoring TAMPA, Fla., -- SunView Software Inc. today announced the release of their newest software, SunView AssetScout(TM). AssetScout is an easy-to-use network discovery and asset management tool that helps IT organizations manage their software, hardware, and non-IT assets. This software includes a robust...

Read More »
Software

IT Service Management Software offers flexible customization.

As change and configuration management solution, ChangeGear v4.5 provides Web-based platform with ability to perform drag-and-drop customization. It includes Configuration Management Database as well as Resource Discovery Expert (RDE) with configuration-auditing capabilities. To enable intelligent handling of requests initiated by staff or other systems, Dynamic Request Automation feature...

Read More »
Software

IT Service Management Software increases IT efficiencies.

Comprised of Service Desk, Change Management, Release Management, and Configuration Management modules, ChangeGear® 4.0 enables IT organizations to customize forms, workflow processes, and team security to support their IT services. iCenter provides visibility into service operations by delivering real-time metrics, alerts, and KPIs, while Business Policy Automation enables IT staff to...

Read More »
Software

Help Desk Software streamlines IT service support.

Offering integrated, out-of-the-box ITIL solution, ChangeGear(TM) Service Desk v3.5 helps optimize IT support staff efficiency and employee/customer/partner service response times. It provides single point of access for submitting requests, tracking status, and locating workarounds. By employing ITIL best practices, Web-based solution focuses on workflow automation, intelligent incident and...

Read More »
Software

Software helps automate IT processes and ensure compliance.

Based on ITIL best practices framework and built on Microsoft .NET, ChangeGear(TM) v3.0 Enterprise Suite enables IT organizations to track, manage, and control their IT services. Change Management module automates and streamlines change processes, while Configuration Management Database provides unified IT infrastructure repository for identifying and cataloging IT assets and configuration items....

Read More »
New Cloud Monitoring Software Performs Root-Cause Analysis
Software

New Cloud Monitoring Software Performs Root-Cause Analysis

Automatically tracks system changes for audit and compliance reporting. Features simple and intuitive dashboard interfaces that offer IT staff with visibility into health and performance of critical systems. Offered with data visualization for performance analysis, real-time alerts of system events and automation of routine tasks.

Read More »
Software

ITSM Software is available via cloud delivery option.

SunView ChangeGear v5.0, built using open and modern application architecture, lets large and mid-size enterprise IT organizations automate critical service management processes, such as Incident and Problem Management, Change and Release Management, Service Asset and Configuration Management, and Self-Service and Request Fulfillment. Features include on- and off-premise delivery, support for...

Read More »
Services

Cloud-Based ITSM Software is offered in service model.

Available for on- and off-premise delivery, ChangeGear v5.0 IT service management (ITSM) software features Cloud/SaaS deployment options and built-in ITIL service workflows. Functionality lets enterprises increase efficiencies by automating critical service management processes such as incident, problem, change, and service request management as well as service catalog and asset management. Also,...

Read More »
Software

EMR Initiatives Driving Need for ITSM Automation in Healthcare

Healthcare IT organizations are focusing on automation of key IT processes to reduce costs and improve service delivery to support EMR and HIPAA initiatives TAMPA, Fla. - SunView Software today announced that they are seeing continued growth among their customer base, especially among healthcare IT organizations looking to upgrade their current Service Desk systems. Having worked with a number of...

Read More »
Software

SunView Software Announces Availability of ChangeGear Express Editions

New low-cost change management and service desk software offerings allow small to medium organizations to adopt ITIL best practices TAMPA, Fla. -- SunView Software Inc. today announced two new versions of their leading, web-based ChangeGear IT Service Management software. The products are part of a new Express product line designed to provide small to medium businesses with cost effective...

Read More »
Software

SunView Software Announces Availability of Free IT Asset Discovery & Management Software

SunView AssetScout(TM) is an easy-to-use tool for IT asset discovery, management, and monitoring TAMPA, Fla., -- SunView Software Inc. today announced the release of their newest software, SunView AssetScout(TM). AssetScout is an easy-to-use network discovery and asset management tool that helps IT organizations manage their software, hardware, and non-IT assets. This software includes a robust...

Read More »
Software

IT Service Management Software offers flexible customization.

As change and configuration management solution, ChangeGear v4.5 provides Web-based platform with ability to perform drag-and-drop customization. It includes Configuration Management Database as well as Resource Discovery Expert (RDE) with configuration-auditing capabilities. To enable intelligent handling of requests initiated by staff or other systems, Dynamic Request Automation feature...

Read More »
Software

IT Service Management Software increases IT efficiencies.

Comprised of Service Desk, Change Management, Release Management, and Configuration Management modules, ChangeGear® 4.0 enables IT organizations to customize forms, workflow processes, and team security to support their IT services. iCenter provides visibility into service operations by delivering real-time metrics, alerts, and KPIs, while Business Policy Automation enables IT staff to...

Read More »
Software

Help Desk Software streamlines IT service support.

Offering integrated, out-of-the-box ITIL solution, ChangeGear(TM) Service Desk v3.5 helps optimize IT support staff efficiency and employee/customer/partner service response times. It provides single point of access for submitting requests, tracking status, and locating workarounds. By employing ITIL best practices, Web-based solution focuses on workflow automation, intelligent incident and...

Read More »
Software

Software helps automate IT processes and ensure compliance.

Based on ITIL best practices framework and built on Microsoft .NET, ChangeGear(TM) v3.0 Enterprise Suite enables IT organizations to track, manage, and control their IT services. Change Management module automates and streamlines change processes, while Configuration Management Database provides unified IT infrastructure repository for identifying and cataloging IT assets and configuration items....

Read More »

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