Pegasystems, Inc.
Cambridge, MA 02142
Share:
CRM Software drives intelligent customer interaction.
Customer Process Manager framework provides combination of rules and process management capabilities. It includes best-practice processes for customer service and supports one-and-done process automation. Along with caller-specific surveys and quality management processes, suite offers smart knowledge management processes that can harness information from multiple sources and help leverage...
Read More »Pegasystems Achieves Industry's First SWIFTNet Exceptions and Investigations Transmission
Smart Investigate BPM Solution Sets the Industry Standard CAMBRIDGE, Mass., April 3 /-- Pegasystems Inc. (NASDAQ:PEGA), the leader in unified process and rules technology, today announced the industry's first successful SWIFTNet Exceptions and Investigations (E&I) transmission through its leading SmartBPM(TM) solution, Smart Investigate. This accomplishment demonstrates the advantages Business...
Read More »Software provides scalable customer service solution.
Customer Process Manager(TM) provides intelligence capabilities to handle critical customer service challenges on platform capable of scaling to tens of thousands of users and tens of millions of daily business operations. Packaged features drive customer interactions based on enterprise intentions as well as automate and orchestrate service requests across departments and communication channels....
Read More »Software helps manage business processes.
PegaRULES Process Commander v4 features rules engine that automates flow and completion of work. It enables large enterprises to develop, execute, and manage decision-intensive BPM applications. Pega Customer Process Manager multi-channel, process-oriented application provides customer service through personalization and 1-call service resolution. Pega Quality and Exception Manager tracks and...
Read More »Pegasystems Partners with Business Objects to Enhance Business Processes with Real-time Business Intelligence
BPM and BI Market Leaders' Alliance Enables Customers to Make Smarter Decisions CAMBRIDGE, Mass., Nov. 27 /PRNewswire-FirstCall/ -- Pegasystems Inc. (NASDAQ:PEGA), the leader in unified process and rules technology, today announced it has signed a technology partnership agreement with Business Objects (NASDAQ:BOBJ), the world's leading provider of business intelligence (BI) solutions. With this...
Read More »Pegasystems VP Authors a Practical Guide to Service Oriented Enterprises
CAMBRIDGE, Mass., Oct. 18 /PRNewswire-FirstCall/ -- Service Oriented Enterprises, a book by noted Business Process Management (BPM) expert Dr. Setrag Khoshafian, Vice President BPM Technology, Pegasystems (NASDAQ:PEGA), provides a practical guide to making the right choices about service oriented enterprises. The reality of today's business is no longer one where change is an unusual phenomenon,...
Read More »CRM Software drives intelligent customer interaction.
Customer Process Manager framework provides combination of rules and process management capabilities. It includes best-practice processes for customer service and supports one-and-done process automation. Along with caller-specific surveys and quality management processes, suite offers smart knowledge management processes that can harness information from multiple sources and help leverage...
Read More »CompuCredit Expands Pegasystems Relationship
CAMBRIDGE, Mass., July 10 /PRNewswire-FirstCall/ -- Pegasystems (NASDAQ:PEGA), the leader in unified process and rules technology, today announced CompuCredit Corporation (NASDAQ:CCRT), a leading specialty finance company and 15th largest U.S. credit card issuer, has expanded its relationship with Pegasystems. CompuCredit has committed to use Pegasystems Business Process Management (BPM) solution...
Read More »Pegasystems Achieves Industry's First SWIFTNet Exceptions and Investigations Transmission
Smart Investigate BPM Solution Sets the Industry Standard CAMBRIDGE, Mass., April 3 /-- Pegasystems Inc. (NASDAQ:PEGA), the leader in unified process and rules technology, today announced the industry's first successful SWIFTNet Exceptions and Investigations (E&I) transmission through its leading SmartBPM(TM) solution, Smart Investigate. This accomplishment demonstrates the advantages Business...
Read More »Software provides scalable customer service solution.
Customer Process Manager(TM) provides intelligence capabilities to handle critical customer service challenges on platform capable of scaling to tens of thousands of users and tens of millions of daily business operations. Packaged features drive customer interactions based on enterprise intentions as well as automate and orchestrate service requests across departments and communication channels....
Read More »Software helps manage business processes.
PegaRULES Process Commander v4 features rules engine that automates flow and completion of work. It enables large enterprises to develop, execute, and manage decision-intensive BPM applications. Pega Customer Process Manager multi-channel, process-oriented application provides customer service through personalization and 1-call service resolution. Pega Quality and Exception Manager tracks and...
Read More »