Software provides integrated support services solution.
Press Release Summary:
Built for Microsoft® Windows® Servers and the web, c.Support® v4.5 lets organizations coordinate, manage, and track daily support activities as well as complex workflows that involve several people or departments and interdependent tasks. Integrated features include call tracking, incident management, and workflow management. In addition to inbound email processing, software offers knowledge management, asset management, customer self-support, and custom reporting capabilities.
Original Press Release:
GWI Software Announces c.Support® Version 4.5 for Microsoft® Windows®
VANCOUVER, Wash., March 16 / -- GWI Software, an industry- leading provider of comprehensive IT help desk/customer service applications, today announced the availability of c.Support Version 4.5, an integrated support services solution built for Microsoft Window Servers and the web. c.Support v4.5 is a powerful, yet flexible out-of-the-box application allowing organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Integrated features include call tracking, incident management, workflow management, knowledge management, asset management, customer self-support, custom reporting, and more.
c.Support v4.5 includes a number of new features and functionality designed to increase efficiency and reduce cost in support-related activities. Enhanced Inbound Email Processing is now powered by a custom rule-based methodology that automatically specifies associated workflow or incident templates if a rule is met. You can now set up unique Customer Groups for viewing incidents via the End User Desktop, sending surveys, and more. You can also set up Others to Notify lists for sending incident event notifications and correspondence to customers not directly involved in the incident process. These timesaving features and more continue to enhance GWI's robust application. A full list of new features can be requested by contacting GWI Sales at 1-360-397-1098 or sales@gwi.com.
"I'm excited we have been able to release c.Support v4.5 prior to HDI 2006," said Daren Nelson, CEO of GWI Software. "Companies looking for an enterprise-level support solution, or who are tired of living under pricey maintenance schemes, should make the time to visit Booth 323 and get more information."
About GWI Software
GWI Software (www.gwi.com) is a leader in providing powerful, yet flexible support solutions for IT help desk/customer service applications. With over 2,500 installations in organizations located worldwide, GWI's highly customizable support solutions are used by companies such as Panasonic, State of Missouri, Philips Semiconductors, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support v4.5 is commercially available now. Current GWI Software users with active maintenance licenses may upgrade at no cost by contacting their sales or support representative. For pricing and further information, please call GWI Software at 1-360-397-1098 or e-mail sales@gwi.com.
c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
CONTACT: Eric Anderson of GWI Software, +1-360-397-1020 or eanderson@gwi.com
