Software provides help desk support solution.
Press Release Summary:
Built for IBM® Lotus Notes/Domino(TM) platform and web, c.Support® 2006 allows support organizations to coordinate, manage, and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Users can require incident approvals from approval group before incident can be closed. Email processing allows users to create new incident or update existing ones via inbound email.
Original Press Release:
GWI Software Announces c.Support® 2006 for IBM® Lotus Notes®/Domino(TM)
Vancouver, WA. - January 5, 2006 - GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced the availability of c.Support® 2006 for IBM® Lotus Notes®/Domino(TM), a complete help desk support solution built for the Lotus Notes/Domino platform and the web. c.Support 2006 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking, and customer self-support.
Beyond its industry-leading core features and functionality, c.Support 2006 includes a number of new features designed to increase efficiency in support-related activities. c.Support 2006 users can now require Incident Approvals from an approval group or persons before an incident can be closed. Email Processing allows users to create a new incident or update existing ones via an inbound email. Unique Headlines and FAQs can now be assigned to multiple end user desktop interfaces.
"We are excited to deliver c.Support 2006 to the market as it represents our 13th year of delivering a world-class solution on the IBM platform," said Daren Nelson, CEO of GWI Software. "And we are also excited that many of the new features fulfill direct requests from GWI customers. GWI has a long-standing tradition of working closely with our users to develop new functionality in our products."
About GWI Software
GWI Software (www.gwi.com) is a leader in providing powerful, yet flexible support solutions for IT help desk/customer service centers. With over 2,500 installations in organizations located worldwide, GWI's highly customizable support solutions are used by companies such as Panasonic, State of Missouri, Philips Semiconductors, LensCrafters and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support 2006 is commercially available now. Current GWI Software users with active maintenance licenses may upgrade at no cost by contacting their sales or support representative. For pricing and further information, please call GWI Software at 1-360-397-1098 or e-mail sales@gwi.com.
c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
