Software offers complete help desk support solution.
Press Release Summary:
Built for IBM® Lotus Notes®/Domino(TM) platform and web, c.Support® 2006 R3 enables support organizations to coordinate, manage, and track everyday support activities, as well as complex workflows. Program additionally provides knowledge management, asset tracking, and customer self-support. With Sametime v7.0 Find an Expert feature, users enter topic to discuss and submit query; topic appears in dialog to all support representatives who are available and logged into Sametime.
Original Press Release:
GWI Software Announces c.Support® 2006 R3 for IBM® Lotus Notes®/Domino(TM)
VANCOUVER, Wash., Sept. 19 / -- GWI Software, an industry- leading provider of comprehensive IT help desk/customer service applications, today announced the availability of c.Support(R) 2006 R3 for IBM(R) Lotus Notes(R)/Domino(TM), a complete help desk support solution built for the Lotus Notes/Domino platform and the web. c.Support 2006 R3 enables support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking, and customer self-support.
Beyond its industry-leading core features and functionality, c.Support 2006 R3 includes a number of new features designed to increase efficiency in support-related activities. c.Support 2006 R3 users can now leverage the Sametime v7.0 Find an Expert feature, which enables customers to click a link on the End User Desktop, enter a topic to discuss, and submit the query; the topic appears in a dialog to all support representatives who are available and logged into Sametime. A new Custom Paging tab in the Incident Management Configuration screen enables users to set options for sending paging notifications regarding incidents that exist at a specified priority level. An Incident Correspondence link is now included on the Incident screen for displaying a list of sent correspondence.
"c.Support continues to lead the help desk industry for enterprises leveraging the Lotus Notes/Domino platform," said Daren Nelson, CEO of GWI Software. "We continue to listen to feature requests from this user base and are excited to release this enhanced version to meet more of their needs."
About GWI Software
GWI Software (www.gwi.com) is a leader in providing powerful, yet flexible support solutions for IT help desk/customer service centers. With over 2,500 installations in organizations located worldwide, GWI's highly customizable support solutions are used by companies such as Panasonic, State of Missouri, Philips Semiconductors, LensCrafters and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support 2006 R3 is commercially available now. Current GWI Software users with active maintenance licenses may upgrade at no cost by contacting their sales or support representative. For pricing and further information, please call GWI Software at 1-360-397-1098 or e-mail sales@gwi.com.
NOTE: c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
CONTACT: Eric Anderson of GWI Software, +1-360-397-1020, or eanderson@gwi.com
