Software monitors/records activity of support operation.
Press Release Summary:
With architecture that allows for future integration of additional GWI and IBM technologies, c.Support® v10 for IBM® Lotus Notes®/Domino(TM) gives users ability to record, manage, track, monitor, and measure all activity of support operation. Intuitive placement of tabs, menus, and icons facilitate access to information. Other features, such as wizards and spell check, help improve user interaction.
Original Press Release:
c.Support for IBM/Domino Version 10 Builds Foundation for the Future
Vancouver, WA - May 17, 2004 - GWI Software, one of the oldest continually operating provider of Notes and Domino based IT helpdesk applications, today announced the general availability of c.Support® version 10 for IBM® Lotus Notes®/Domino(TM).
Designed to support the latest Domino technology, c.Support version 10 includes a major architecture rewrite to allow future integration of additional GWI and IBM technologies and mixed installations of GWI's products. Other features in version 10 include speed increases, customer suggested user interface enhancements and productivity tools.
"c.Support version 10 paves the way for the future," stated Daren Nelson, GWI Software CEO. "The new architecture will allow our almost 1 million users to fully leverage and integrate future GWI and IBM technologies."
"There has been a dramatic improvement in speed and usability," says Kathy Freeze, Notes Administrator for CTI MI. "GWI listened to their customers and provided functionality to allow us to raise the level of support we provide, while lowering costs. We couldn't be more impressed with GWI's service and support for this release."
c.Support version 10 gives users unprecedented ability to record, manage, track monitor and measure all the activity of your support operation. Intuitive placement of tabs, menus and icons allow users to access what they need with fewer clicks. Other features including wizards and spell check also improve user interaction.
About GWI
GWI Software is one of the oldest, continually operating, providers of helpdesk and customer service applications. c.Support® is a comprehensive solution that allows support organizations to coordinate, manage, and track everyday support activities, build knowledge bases, and track assets. c.Support is installed at over 2,500 locations worldwide, and in use by over 75,000 help desk professionals supporting over 900,000 end users. For more information, contact GWI Software at 360-397-1000 or visit www.gwi.com .
