Software keeps users, IT staff informed of changes.
Press Release Summary:
ChangeGear Change Management v2.0 is available with ChangeGear(TM) Communicator, which lets IT organizations create and publish communications that automatically notify user communities and partners to changes in critical technology. Communications platform offers message routing/approval, multi-level and targeted recipient capability, as well as scheduling for automatic message delivery via email and Web-based calendar. Using this tool, IT staff can also track notifications.
Original Press Release:
SunView Software Announces ChangeGear(TM) Communicator, Keeping Users, IT Staff Informed of IT Changes
Add-On to ChangeGear IT Change Management Software Allows Organizations to Plan, Publish and Track Messages About Scheduled Maintenance and Other Events
TAMPA, Fla., Nov. 14 -- SunView Software, a provider of next- generation software solutions that enable companies to better track, manage and control IT change, announced today the debut of ChangeGear(TM) Communicator, a new ChangeGear add-on tool. ChangeGear Communicator allows IT organizations to create and publish communications that automatically notify user communities and partners, via both email and Web-based calendar, whenever critical technology changes are soon to occur.
ChangeGear Communicator is a full-featured communications platform that offers message routing/approval, multi-level and targeted recipient capability, and scheduling for automatic delivery of messages. With ChangeGear Communicator, IT staff can effortlessly plan, publish, and track notifications, saving considerable time and costs while keeping all constituents up-to-date on critical IT changes.
"As important as technology is to organizations today, it's imperative that IT staff close the communication loop regarding upcoming repairs, upgrades or maintenance. Yet it's remarkable how few actually do this well," stated Seng Sun, chief executive officer of SunView Software. "ChangeGear Communicator makes communicating easy, so IT staff can focus on the technical task at hand without worrying about whether the proper people have been notified."
Exceptionally easy to use, ChangeGear Communicator manages messages in real time. The package covers all three key areas of the communications process:
-- Planning - Identify an audience, automate the flow of messages and schedule message delivery at specific times or according to pre-defined events.
-- Publishing - Create messages easily for different audiences with customizable email templates, automate the review process, and deliver messages via email and/or Web portal.
-- Tracking - All communication records are automatically tracked and stored in a centralized repository-providing audit trails and future planning.
ChangeGear Communicator allows IT organizations to establish the communications strategy that best fits a particular event. For example, when planning an upgrade, IT staff can create message approval chains, set up different announcements for help desk staff and end users, and schedule automatic delivery of notifications 24 hours prior to the upgrade.
For end users, checking availability of IT services is just as easy. In addition to delivering email notifications, ChangeGear Communicator's Web portal, viewable from any Web browser, displays real-time information on a calendar, enabling end users to view upcoming events the moment they're scheduled.
ChangeGear Communicator integrates seamlessly with ChangeGear, Sun View's popular change management solution, thereby enhancing an already comprehensive tool that is remarkably easy to use. ChangeGear Change Management, now in Version 2.0, offers configurable workflow, event-based notifications, user impact analysis, integration with Microsoft Active Directory, an automated approval process, and a convenient operational dashboard.
ChangeGear is built from the ground up using Microsoft .NET technology and uses ITIL best practices as guiding principles. Version 2.0 of ChangeGear offers new workflow automation as well as an enhanced Web interface and improved reporting.
For more information about ChangeGear or ChangeGear Communicator, or to schedule a personalized demo for either product, visit the company's Web site at www.sunviewsoftware.com/ or call 1-800-390-4169.
About SunView Software Inc.:
Based in Tampa, Florida, SunView Software is a leading provider of next- generation IT service management software for growing businesses. Its flagship product, ChangeGear(TM), helps IT organizations streamline and automate their change management processes for greater operational efficiency. SunView was founded by a group of seasoned executives and developers from some of the world's top software firms including IBM, Citrix, Intuit, Quark and Compuware. The company is privately held. For more information, log on to www.sunviewsoftware.com/ .
CONTACT: Lisa Deutch of S&S Public Relations, +1-847-955-0700, ext. 9321, ldeutch@sspr.com
