Software delivers asset scanning functionality.
Press Release Summary:
Providing control required to manage entire infrastructure, c.Support® v3.0 for Microsoft® Windows allows users to remotely scan all Microsoft and WMI-compliant assets on scheduled and on-demand basis. With asset scanning feature and asset tracking capabilities, each scan produces information that can be used to manage license compliance, resolve customer issues, redeploy idle assets, or track lease and warranty information.
Original Press Release:
GWI Software Delivers Cost Savings with New Asset Scanning Functionality
Orlando, FL - April 19, 2004 - GWI Software, provider of IT help desk applications, announced that they will unveil c.Support® version 3.0 for Microsoft® Windows at the 2004 Help Desk Institute Show. The cornerstone of this release is an asset scanning feature that complements current asset tracking capabilities. Together, they create a comprehensive Asset Management module that will give companies the control they need to manage their entire infrastructure.
c.Support 3.0 allows customers to remotely scan all Microsoft and WMI-compliant assets on an on-demand and scheduled basis. Each scan produces a wealth of information that can be used to manage license compliance, resolve customer issues more quickly, redeploy idle assets or track lease and warranty information. For ease in administration, no client-side installs are needed to scan assets.
"Knowing exactly what you have, and therefore, exactly what you need, gives customers tremendous leverage when negotiating new hardware and software contracts," says Daren Nelson, GWI Software CEO. "With this information alone, many companies will experience a 100% ROI after their first year of c.Support implementation."
"Critically important to making meaningful improvements in technology support is the ability to better understand the details of the hardware/software environment," said Joe Salvatore, Developer for the Stellar Group, a GWI Customer. "The newest version of c.Support just took a giant leap forward by providing this valuable insight. The information collected was very thorough and the ability to link the scanning information to an asset completes c.Support's holistic view of Customer, Incident and Asset."
Other features in c.Support version 3.0 include a streamlined user interface, user surveys, and enhanced statistics. Analysis tools were also enhanced with over 30 new reports as well as the ability to dynamically filter reports.
Availability and Pricing
c.Support version 3.0 for Microsoft Windows is available immediately. The Asset Management module and other features are included in the basic c.Support pricing, which is based on concurrent users.
About GWI
GWI Software is one of the oldest, continually operating, providers of helpdesk and customer service applications. c.Support® is a comprehensive solution that allows support organizations to coordinate, manage, and track everyday support activities, build knowledge bases, and track assets. c.Support is installed at over 2,500 locations worldwide, and in use by over 75,000 help desk professionals supporting over 900,000 end users. For more information, contact GWI Software at 360-397-1000 or visit www.gwi.com.
c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
