IT Service Management Software increases IT efficiencies.
Press Release Summary:
Comprised of Service Desk, Change Management, Release Management, and Configuration Management modules, ChangeGear® 4.0 enables IT organizations to customize forms, workflow processes, and team security to support their IT services. iCenter provides visibility into service operations by delivering real-time metrics, alerts, and KPIs, while Business Policy Automation enables IT staff to enforce and automate business policies based on events and conditions.
Original Press Release:
SunView Software Announces the Availability of ChangeGear® 4.0 IT Service Management Suite
Latest release improves IT service automation and dramatically increases IT efficiencies
TAMPA, Fla., March 19 /- SunView Software Inc. today unveiled the newest version of its integrated IT Service Management software. This release significantly expands the enterprise feature set across all modules - Service Desk, Change Management, Release Management and Configuration Management (CMDB). ChangeGear 4.0 enables IT organizations to further align and adapt their IT processes, meeting the needs of their organization. IT organizations now have the ability to customize forms, workflow processes and team security to better support their IT services. This release demonstrates the company's continued focus on delivering enterprise-level functionality while maintaining ease of use for customers.
"Now, more than ever, IT organizations must be efficient in providing high quality of service in today's challenging environment," said Seng Sun, chief executive officer of SunView Software. "ChangeGear 4.0 provides immediate return on investment (ROI) through streamlined and automated processes. As a result, IT organizations are able to decrease their operating costs and be more responsive to business demands."
The new feature list includes enhancements that extend the depth and breadth of the ChangeGear product. Key features:
-- iCenter - provides IT staff visibility into service operations by delivering real-time metrics, alerts and KPIs.
-- Workflow Editor - allows for the customization of workflow to better align ChangeGear to business processes.
-- Enhanced Business Policy Automation (BPA) - enables IT staff to enforce and automate business policies based on events and conditions.
-- Team Support and Security - provides the ability to assign users to a team(s) for the purpose of automating assignments and approvals, notification and queuing.
-- Template Support - enables IT staff to create and use templates to speed up ticket resolution.
-- System View Management - provides the ability to personalize system settings and configuration for IT staff.
-- Enhanced Network Discovery - supports the discovery of AIX, HP-UX, Solaris and virtual machines.
About SunView Software:
SunView Software is a leading provider of enterprise IT software that enables companies to better track, manage and control IT services across the enterprise. Based on the ITIL best practices framework, SunView's ChangeGear product suite includes a fully-integrated Service Desk, Change Management, Release Management and Configuration Management Database (CMDB). The easy-to-use and simple-to-deploy ChangeGear solutions allow companies to gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs and ensure regulatory compliance.
SunView Software is a privately held company based in Tampa, Florida. For more information, visit www.SunViewSoftware.com.
Availability:
The ChangeGear 4.0 Enterprise Suite is immediately available. Visit www.SunViewSoftware.com to download a free trial or watch product demos. For more information, contact a SunView Software sales representative at +1 (813) 840-4027 or Sales@SunViewSoftware.com.
CONTACT: Lacy Rader of SunView Software, +1-813-840-4028, LRader@SunViewSoftware.com
Web Site: http://www.sunviewsoftware.com/
