Enhanced Information Service targets VoIP providers.
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Press Release Summary:
VoiceOne Information Service provides CLECs, IXCs, cable and wireless operators, ISPs, and resellers with private branded directory assistance service. It includes call completion options, last number playback/redial function, and capability to request list of businesses by category and location. Service also provides users with capabilities for SMS text messaging and email messaging as well as cost control features such as Call Warning and Call Limit.
Original Press Release:
Volo Launches its VoiceOne Information Service (VOIS) - A Private Branded, Enhanced Information Service
Volo First to Offer VoIP Service Providers Branded Directory Assistance with Exciting New Features
SAN JOSE, CA. Spring 2005 VON Conference & Expo, March 7, 2005: Volo Communications, a leading global wholesale provider of advanced voice and data services, today announced it is the first to offer a private branded, enhanced directory assistance service to CLECs, IXCs, cable and wireless operators, ISPs, and resellers. Volo's VoiceOne Information Service (VOIS) was created as a carrier/wholesale service specifically designed to enhance a VoIP provider's product portfolio. This branded directory assistance service takes traditional 411 to a new level, with some unique features, including:
Enhanced Call Completion
Set up your account to automatically complete all calls, no calls, or on a call-by-call basis via voice prompt.
Last Number Play Back / Redial
Press *69 while the greeting is played and you will hear and/or be reconnected to the last listing requested.
Category Requests
Request a short list of businesses by category and location.
SMS Text Messaging
Receive an SMS text message of the listing requested to your cell phone free of charge.
Email Messaging
Receive an email of the listing requested to your email address or PDA at no charge.
Call Warning (Cost Control Feature)
Set up your account to receive a voice warning when a given number of calls have been reached in a single month. System will play a warning message and allow the call to go through.
Call Limit (Cost Control Feature)
Set up your account for a limit of calls in a single month. System will play a message and not allow the call to go through.
Departmental Billing
Flag directory assistance calls by department. These calls will then be categorized separately on your monthly statement.
VOIS uses both live operators and voice-activated computers to answer inquiries and find the right phone number. VOIS also provides consumer-friendly reporting tools, including a log of recently made calls and a summary of all directory assistance charges.
Service providers can manage their directory assistance settings from Volo's carrier web interface (commadmin.com), allowing custom greetings, global account settings, call statistics, etc. In addition, their customers can manage individual settings for delivery of messages, and manage how their calls are handled, for a truly customized, interactive and enhanced service.
Volo's Founder and CEO Shawn Lewis explained, "VoIP providers have been missing services that CLECs and telcos consider to be mandatory when providing services - and branded directory assistance is an example. Working with Easy411, we have designed the data systems to support a wholesale model. As a result, directory assistance calls are answered using our customers' XYZ company name. For example, a caller would hear, 'XYZ Directory Assistance - what listing please?'" "Branding services to subscribers is extremely important for service providers, and no other VoIP company offers these kinds of enhanced and branded services," Lewis added.
Easy411 Vice President-Business Development Alan Govatsos said, "Volo Communications helped us develop a solution that works for carriers in a VoIP wholesale environment to complement our successful residential landline and mobile phone Directory Assistance service. Since Americans make about 6.5 billion calls to Directory Assistance each year, and voice communications are quickly moving to VoIP, we are thrilled to have a VoIP service for wholesale providers."
Easy411 directory assistance uses underlying data by LSSi, Inc., one of the largest providers of Directory Assistance data in the world. LSSi's database of more than 150 million U.S. listings is updated every 24 hours, and serves more than two billion requests each year.
Customers who are ready to sign on to Volo's VoiceOne broadband solution should call 407-389-3232, or visit www.volocommunications.com.
About Volo Communications, Inc.
A certified CLEC and IXC, Volo Communications is revolutionizing the communications industry with its advanced VoiceOne next generation MPLS network. Volo is a carrier's carrier that offers wholesale broadband voice, advanced hosted application services, including origination and termination services that enable carriers, CLECs, IXCs, cable and wireless operators, ISPs, and resellers to provide carrier-quality voice and data services to businesses and consumers. The VoiceOne MPLS network is protocol agnostic, supporting virtually any protocol including SS7, PRI, H.323, SIP, MGCP, AAL/1, etc. and utilizes both TDM and Packet switched technology.
Volo is wholly owned by Caerus, Inc., the parent company of Caerus Networks, Inc., and Caerus Billing, Inc. The three companies together provide a customized end-to-end solution that is unmatched in the industry. Caerus, Inc.'s founder wrote the patents for the first softswitch and the first SS7 Media Gateway. Caerus Networks, Inc. is the technology development arm of the company, and Caerus Billing is a billing and mediation software company. Both companies provide in-house services for third party service providers and carriers.
More information about Volo Communications, Inc. is available at: www.volocommunications.com.
About Easy411
Easy411 provides reduced-cost national Directory Assistance services, at up to a 50 percent discount as compared to major telephone carriers. Easy411 provides simple registration, never charges sign-up fees and requires no monthly minimum. Easy411 can be accessed by calling 1-877-Easy411, or by visiting Easy411.com.
