Outbound Calling Service is suited for hospitals.
CARE (Connecting About Real Experiences) Calls service allows hospitals to connect with their patients after inpatient/outpatient visit and focuses on patients' experience during hospital visit. It engages patients 48-72 hr after hospital encounter in personal, yet structured, conversation about their experience. Hospitals can collect actionable data, which helps improve experiences of future...
Read More »Notification System offers multi-channel capability.
Using IntelliCast, companies can proactively communicate information to their customers, employees, and partners through automated voice, email, fax, and text messaging. Companies can alert customers ahead of time about important information such as flight delays, prescription that is ready for pick-up, or appointment reminder. Preference Management feature allows users to choose how and when...
Read More »Market Leader Genesys Sets Vision for the Future of Speech Self-Service
Self-Service Helps to Drive End-to-End Management of Customer Interactions Across the Enterprise NEW YORK, Aug. 7 -- Genesys SpeechTEK booth #317 -- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA)(NYSE: Paris:)(NYSE:CGEP), today unveiled its plans for the next generation speech platform, extending voice self-service beyond the contact center to include network...
Read More »InstantService(TM) Releases New Features to Enhance Chat Client Customization, Email Management Productivity and Conversion Performance Tracking
SEATTLE, July 13 // -- InstantService, a leading application service provider of online customer communications, announced the release of several enhancements to its popular chat and email management solution. A new chat client API allows InstantService customers to completely control the look and feel of their users' chat experience, including the ability to create a branded and unique chat...
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Considerations for Choosing a Plastic Injection Molder
Choosing a plastic injection molder is no small decision. There are a number of factors that play into your selection, and it's important to consider them all to ensure you find the plastic injection molding company that suits your unique needs. This eBook is your guide to identifying those factors to help you make an informed decision.
Read More »InstantService(TM) Releases New Chat and Email Management Features to Enhance Integrations and Agent Administration
SEATTLE, Nov. 15 / -- InstantService, a leading application service provider of online customer communications, today announced the release of exciting new additions to its popular chat and email management solution. New Integration Panels and more Optional Data Fields have been added to enable seamless integrations with other applications, including CRM and knowledge base solutions. This new...
Read More »ADP Expands CustomerTouch(TM) Communications Services
Automated Service Executes Customer Communications to Help Dealers Generate Revenue, Build Stronger Customer Relationships HOFFMAN ESTATES, Ill., Feb. 13 - To help dealers successfully convert sales customers to service customers and build lifelong relationships, The Dealer Services Group of Automatic Data Processing Inc. (NYSE:ADP) recently expanded its CustomerTouch(TM) Communications Service....
Read More »Client Services support identity verification solutions.
Platinum Support, delivering 24-hr, 365-day technical support, provides dedicated CRM and direct access to Engineering Support Teams, priority call status, baseline service-level agreement, and 1 hr response guarantee. Gold Support delivers year-round support, Monday through Friday from 4:00 am to 9:00 pm US EST, with same certified service and 1 hr response as Platinum Support. Silver Support...
Read More »Customer Support Program aids service provider networks.
Designed to meet needs of Telcos, MSOs, and other service providers, Mission Critical Support Continuum(TM) provides strategic planning, release and migration assistance, as well as failure-point analysis and recommendations, and restoration program. It offers 24/7/365 Direct Connect telephone support from J2EE experts and remote or on-site dedicated support technicians. Because service is...
Read More »Enhanced Information Service targets VoIP providers.
VoiceOne Information Service provides CLECs, IXCs, cable and wireless operators, ISPs, and resellers with private branded directory assistance service. It includes call completion options, last number playback/redial function, and capability to request list of businesses by category and location. Service also provides users with capabilities for SMS text messaging and email messaging as well as...
Read More »Business Continuity Service offers support through outages.
Agents On-Demand(TM) lets contact center leaders respond to unexpected call spikes with prepared agents equipped to serve customers and reduce on-hold times caused by seasonal sales promotions, power outages, or weather. Staffing requirements for contact center can be scaled up or down in 30 min increments to match call volumes, while maintaining pre-determined business service levels. Calls are...
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More performance and functionality for Sinumerik 828D CNC
Siemens new SINUMERIK 828D ADVANCED, SINUMERIK 828D and SINUMERIK 828D BASIC sets the standard for productivity enhancements of turning and milling operations on standardized machines and simplify the automation of grinding machines. See our video to learn all about it.
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