Excellent results of Metso’s service concept led customer recently to sign the five-year contract again for another five years.
Metso’s Device Management Business Solution (previously known as Valve Management Solution) has reduced storage expenses, valve spare parts purchases and networking capital tied up in valves at a major Chinese paper mill. In the contract Metso is responsible for managing spare parts inventory. In this way Metso has satisfied customer’s priority requirement of reducing its inventory and also ensured that contract inventory is sufficient to cover all valves in critical parts of the process while saving inventory costs at the same time.
The five year contract service contract started in 2008 and is continued for another 5 year period. The contract covers areas such as inventory stock management, spare parts agreement and pricing, delivery timescales, field services, rapid response services and technical guidance services.
The satisfied customer said about Metso’s services, “With Metso’s service team we do not have any worries. We do not have to contend with inventory issues any longer, and neither do we have to consider matters such as on-site valve maintenance.” During this period, Metso’s customer has not encountered any incidence of equipment failure due to valve issues.
Automation’s President Perttu Louhiluoto said in an interview with Valve World: “I believe strongly in China’s rapid development because I have seen for myself how it has developed in 5 to 7 years in a way that would take 30 years elsewhere. Under such circumstances, I believe that in the coming 5 years, the element of service will become a factor considered by suppliers, and they will receive attention and be trusted as long as they perform well in terms of the supply of spare parts and value the quality of their products. This is why we are taking the initiative to develop our services with regard to our solutions end-users. Metso is committed to promote our Device Management model so that our customers in China and elsewhere can enjoy high-quality management services for valve and other device inventory, more stable workflow management, more timely supplies as well as higher efficiency.’’
Experienced in valves
Metso is the leading valve solutions and services provider. Metso’s Flow Control solutions include control valves, automated on/off and emergency shut-down valves, as well as smart positioners and condition monitoring. Metso’s world-leading brands include Neles®, Jamesbury® and Mapag®.
Due to Metso’s strong position in advanced valves technology, services are a major part of the offering. Several of our service centers are located close to major production facilities in order to support our customers. For valve customers, Metso already has 32 service centers around the globe.
The Automation segment’s process automation and flow control solutions meet the growing needs of Metso’s customer industries to improve production process efficiency as raw materials and energy sources become scarcer and their costs increase. Our global network of service experts delivers business solutions to our customers that improve their productivity, lower risks and optimize costs.www.metso.com,www.twitter.com/metsoautomation
Metso is a global supplier of technology and services to customers in the process industries, including mining, construction, pulp and paper, power, and oil and gas. Our 30,000 professionals based in over 50 countries deliver sustainability and profitability to customers worldwide. Expect results. www.metso.com, http://www.twitter.com/metsogroup
For further information, please contact:
Tel. +86 010 65666600