BPM Software Suite promotes contact center flexibility.
Press Release Summary:
While it can be used as scripting software solution, Metaphor BPM(TM) for Contact Centers also provides business process management (BPM) capabilities that link together disparate systems and integrate with outside services. In addition to delivering flexibility for contact center providers and outsourcers, suite offers functionality that facilitates intelligent navigation of dynamically changing scripts for contact center agents.
Original Press Release:
Interactive Softworks' Just-Launched Metaphor BPM(TM) Wows ATA Convention Attendees
Interactive Softworks' Just-Launched Metaphor BPM(TM) Wows ATA Convention Attendees
ORLANDO, Fla., Oct. 18 -- Interactive Softworks, Inc., a provider of business integration, process management and contact center solutions, recently introduced its business-process management software suite, Metaphor BPM(TM) for Contact Centers, to members of the American Teleservices Association's annual convention and exhibition.
Tom Rocca, former chairman of the ATA and current president of KPI Group, a consultancy that helps contact centers establish best practices around compliance, technology enhancements, and improvements in productivity and other vital call center functions, was impressed with Metaphor BPM's control and flexibility.
"Automated business-process management is a crucial next step for contact centers as they evolve from call-focused to data-focused operations," Rocca said. "Interactive Softworks' Metaphor BPM will help contact centers of any size to easily create business-process workflows that allow quick response to changing requirements, flexibility with existing systems, and increased productivity."
Attendees at the ATA Convention & Expo included numerous teleservices companies and outsourcers from the United States and abroad. Interactive Softworks' team of exhibitors provided demonstrations of Metaphor BPM throughout the event.
Most modern contact centers use scripting tools that facilitate various forms of simple business processes. While it can be used as a scripting software solution, Metaphor BPM provides robust business process management capabilities that link together disparate systems, integrate with outside services and help contact center agents intelligently navigate through dynamically changing scripts. The promise of extensibility and flexibility were major attractions to attending contact center providers and outsourcers who sought out Interactive Softworks on the convention floor.
"We received a warm response from everyone who visited our display and saw a demonstration of Metaphor BPM," said Loyd Olson, chief operating officer of Interactive Softworks. "The new relationships we developed at the ATA show confirmed our belief that Metaphor BPM can help contact centers enforce process automation and eliminate inefficiencies and costly errors caused by unmanageable processes. Metaphor is the key technology that effectively aligns IT and business personnel in the development and implementation of business-process management."
About Interactive Softworks
Interactive Softworks provides enterprise software products and technologies for creating and managing complex, business-driven enterprises using service-oriented architectures (SOA), business-process management (BPM) and client-facing communication technologies. Interactive Softworks' products and solutions focus on minimizing time to market, reducing IT complexity, improving corporate agility, and creating a clear path for the convergence of business and IT. The company's headquarters are in Leesburg, Va., with additional North American locations and partner locations in Europe, India and Latin America. ( www.interactivesoftworks.com/ )
Contact:
Michael Keliher
Provident Partners
651-695-0174 - office
651-324-0213 - cell
mkeliher@providentpartners.net
Robb Duke
Interactive Softworks
404-664-3857 - cell
rduke@interactivesoftworks.com
