Usan, formerly Interactive Softworks, Inc.
Norcross, GA 30071
Contact Management Software facilitates on-the-fly changes.
Based on MS SQL platform, VoiceNet v5.2 helps contact center managers overcome issues with performance and technology pertaining to system downtime, data security, and need to create and modify scripts and processes. Software offers complete inbound, outbound, and blended multi-channel contact center capabilities as well as routing, data management, and reporting functions. It integrates with...
Read More »BPM Software Suite promotes contact center flexibility.
While it can be used as scripting software solution, Metaphor BPM(TM) for Contact Centers also provides business process management (BPM) capabilities that link together disparate systems and integrate with outside services. In addition to delivering flexibility for contact center providers and outsourcers, suite offers functionality that facilitates intelligent navigation of dynamically changing...
Read More »Contact Management Software facilitates on-the-fly changes.
Based on MS SQL platform, VoiceNet v5.2 helps contact center managers overcome issues with performance and technology pertaining to system downtime, data security, and need to create and modify scripts and processes. Software offers complete inbound, outbound, and blended multi-channel contact center capabilities as well as routing, data management, and reporting functions. It integrates with...
Read More »IQPC Chooses Interactive Softworks' VP as Call Center Summit Conference Chair
Interactive Softworks' exhibit will feature demonstrations of SOA, BPM and dialer systems for contact centers LEESBURG, Va., Jan. 19 -- The organizers of the upcoming IQPC Call Center Summit have chosen Fred White, vice president of business development at Interactive Softworks, as the conference chairman. White will kick off each day of the event with his opening remarks, moderate all panel...
Read More »Newly Launched 'Evolving Contact Center' Podcast Reports on Technology, Processes and Best Practices
LEESBURG, Va., Dec. 12 -- A new podcast called The Evolving Contact Center launched today with the goal of covering the rapidly changing technology, business processes and industry best practices used in companies' contact centers. Interactive Softworks, Inc., a provider of business integration, process management and contact center solutions, produces this podcast series, a radio-style news and...
Read More »BPM Software Suite promotes contact center flexibility.
While it can be used as scripting software solution, Metaphor BPM(TM) for Contact Centers also provides business process management (BPM) capabilities that link together disparate systems and integrate with outside services. In addition to delivering flexibility for contact center providers and outsourcers, suite offers functionality that facilitates intelligent navigation of dynamically changing...
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