LiveVox Awarded 2007 Collection Technology Excellence Award
LiveVox Recognized by Collection Technology Magazine for Contributions and Innovations to its Voice Portal
SAN FRANCISCO, CA and LAS VEGAS, NV (January 25, 2007) - LiveVox(TM), an on-demand voice portal company, was recently awarded the Collection Technology Excellence Award by Collections Technology magazine for its commitment over the past year to the collection technology industry by providing innovative advancements to the LiveVox Voice Portal(TM).
The LiveVox Voice Portal is the only tailored on-demand contact center solution that fully integrates self service/inbound contact, outbound contact voice applications and ACD (Automatic Call Distribution), with a superior level of account reporting and analysis. The reporting and analysis feature analyzes the contact center's business needs and process flow, optimizing agent time, while guaranteed instantaneous connections reduce caller hang-ups, resulting in higher collections.
"This important industry recognition validates that LiveVox is committed to providing quality and excellence in solutions that benefit the customer experience," said Louis Summe, CEO of LiveVox. "By being recognized for this award, one can see how important the value of a next generation voice application solution is to the market. No other voice portal provider can offer a truly tailored voice portal platform, with the same level of flexibility, quality and ROI that the LiveVox Voice Portal guarantees."
Presented by Collection Technology magazine and the Collection Technology Summit, the Collection Technology Excellence Awards winners are chosen based on nominations by industry executives and on careful consideration by the senior editorial staff of Collection Technology and the Collection Technology Summit Board of Advisors. Awardees are singled out for their overall collection-related technology solution or for innovative enhancements in any of the following areas: account management, compliance, customer-relationship management, debt buying, default recovery, document imaging, risk and performance analytics, telephony and automated messaging, or skiptracing.
"We are proud to single out LiveVox for its contribution to the collection technology industry and for its innovations in 2006," said JJ Hornblass, Executive Editor and Publisher of Collection Technology magazine and Chairman of the Collection Technology Summit. "We hope the Collection Technology Excellence Awards inspire others to create new products and services for this industry."
LiveVox was one of seven companies awarded with a 2007 Collection Technology Excellence Award. Recipients of the Collection Technology Excellence Awards for 2007 will be honored at an awards luncheon on January 25, 2007 at the Collection Technology Summit being held at The Wynn Las Vegas. For more information about the 2007 Collection Technology Excellence Awards or Collections Technology magazine, please visit www.royalmedia.com
About LiveVox, Inc.
LiveVox(TM), Inc., an on-demand voice portal company, provides hosted and tailored voice services focusing on the collections industry. With proven expertise in the collections industry, LiveVox developed its proprietary technology and solutions to help clients increase collections by optimizing agents' time. As the only tailored on-demand contact center solution, the LiveVox Voice Portal(TM) fully integrates self service/inbound contact, outbound contact voice applications and ACD (Automatic Call Distribution), with a superior level of account reporting and analysis. LiveVox's technology enables for extremely rapid deployment and real-time business updates as business priorities change with virtually no change to the existing infrastructure, vs. the lengthy time-frame and disruptions that call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com
About Collections Technology magazine
Collection Technology magazine, published monthly, is a leading resource on the implementation and implications of the fast-moving technologies that streamline the collection process, improve results and directly affect all aspects of the business. Collection Technology magazine also proudly presents the annual Collection Technology Excellence Awards, which recognizes industry achievement. The Collection Technology Summit, presented by Royal Media Group and sponsored by Collection Technology magazine, is the first and foremost industry event on the challenges and opportunities in collections technology. www.royalmedia.com
LiveVox Contact:
Pauline Shiu,
MRB Public Relations,
732-758-1100, ext. 105,
pshiu@mrb-pr.com
Royal Media Contact:
Nancy Rand,
Marketing Director,
212-564-8972, ext. 112,
nrand@royalmedia.com
