pVelocity, Inc.
Toronto, ON M4P 1E8
Jul 23, 2008 Manufacturing Profit Intelligence(TM) software, pVelocity(TM) Suite v8.0, supports import of forward-looking profit projections based on forecasted revenue and material cost. Actual performance, compared with forecasted performance, yields insight into forecast adjustments, while changes to forecasted revenue or costs at any level can be immediately quantified to show impact on future profitability. Software can also be used to gain perspective on improving future customer and product mix.

FTS
Boca Raton, FL 33487
Jul 14, 2008 Based upon process-driven design, Leap(TM) Billing and CRM provides holistic view of all customer and billing events, and enables in-depth service personalization. Converged solution allows new business practices to be readily implemented, and new services, bundles, and promotions to be rolled out quickly, without involving billing and CRM integration projects. Utilizing SOA and Oracle's BEA Aqualogic® BPM engine, platform provides open and flexible solution.

Sage Software Inc.
St. Petersburg, FL 33702
Jul 14, 2008 Sage MAS 90 and 200 Extended Enterprise Suites combine financial, operational, customer relations, and BI applications to simplify and integrate business management processes and workflow across entire company. Employees in sales, service, finance, operations, and management are provided with integrated, 360° view of business operations through embedded front and back office functionality to improve customer relationships, collaboration between departments, and decision making.

Humphrey, Mitchell & Co.
St. Louis, MO 63146
Jul 11, 2008 Available as on-premise (licensed) installation or SaaS hosted environment, FastTrackGov provides municipal and county government with suite of tools for automated business license and permit issuance, tracking, and reporting. It leverages technology and process controls included in Microsoft Dynamics(TM) CRM v4.0, including workflow and scheduling, while also taking advantage of familiar UI to facilitate operations.

Sigma/Micro Corp.
Indianapolis, IN 46254
Jul 11, 2008 In addition to Web 2.0 Customer Review and Blog functionality, SigmaCommerce 4.2 provides branding, fraud management, and integrated content management. Users can create unique online shopping experience each time shopper visits through automated dynamic cross-sells, up-sells, and special offers. Documents such as product manuals and technical specs can be tied to individual products. Users can also create deep link URLs for emails and online ads that send shoppers to any page in ecommerce site.

Plexus Systems
Clarkston, MI 48348
Jul 10, 2008 Enabling real-time, continuous feedback loop between engineering/design, manufacturing, and quality, Plexus Online offers manufacturers access to information and management functions using Web browser. It provides PLM functions such as program and change management, ERP functions such as accounting and finance modules, CRM features such as order entry and tracking, MES functions such as production scheduling and machine integration, and SCM functions such as supplier quality and traceability.

Sage Software Inc.
St. Petersburg, FL 33702
Jul 10, 2008 Peachtree Premium Accounting for Nonprofits 2009 provides small nonprofit organizations budgeting, forecasting, and planning capabilities along with flexible payroll options and time and expense tracking. Other features include nonprofit-specific reports and templates for fundraising and donor relations, Crystal Reports® 2008 with end-user report view and report designer, and real-time error alerts that help managers catch and correct potential accounting errors.

San Diego Cash Register Co.
San Diego, CA 92121
Jul 08, 2008 Based on Retail Pro v9, Retail Pro Express includes Hewlett Packard rp5700 Point-of-Sale hardware system designed with gold-plated connectors and poly-fused power ports. Software includes Oracle database and analytical statistics, such as GMROI, Sell Thru, Turn, and Stock-to-Sales Ratios, which can be seen on any item, style, department, or vendor in system. Retail Pro v9 also features advancements in Customer Relationship Management, Data Security, and reporting.

ID Analytics, Inc
San Diego, CA 92150-2833
Jul 08, 2008 Designed to strengthen consumer confirmation processes, ID Analytics for Authentication(TM) enables organizations to validate customer identities during online and call center interactions. Network-based solution separates legitimate and suspicious identities and can also detect attempted use of synthetic or fictitious identities. Additionally, solution helps reduce customer abandonment rates as well as eliminate unnecessary, intrusive contact with legitimate, trustworthy customers.

Vocus, Inc.
Lanham, MD 20706
Jul 08, 2008 Helping to keep PR teams in-synch, Vocus Summer '08 offers picture of upcoming activities laid out in calendar view. Social media tools target journalists and tailor pitches to optimize resulting coverage. Each contact with Wikipedia entry includes link to existing entry, offering access to relevant information. Customers can track who has opened and read email distributions as well as access headline impressions and online views generated by PRWeb press releases.

Peak8 Solutions
Boulder, CO 80302
Jul 07, 2008 Designed for service providers, consumer electronics manufacturers, and systems integrators, Supportal Customer Experience Management Solutions Suite v2.5 includes capabilities that help optimize customer service and support experience for both consumers and call center agents who provide technical support. Program delivers extended business intelligence and analytics to maximize customer intimacy and knowledge.

LiveOps
California, CA 94304
Jul 03, 2008 Along with set of telephony testing capabilities, On-Demand Call Center Platform includes functionality for data monitoring, real-time agent call monitoring, and agent testing. Users can create custom, real-time monitoring dashboards that include data sources from across enterprise, and administrators can silently monitor phone calls handled by targeted agent or from specific call campaign. Solution also lets users conduct proctored call simulations with agents for skill enhancement.

MediaWhiz
New York, NY 10004
Jul 03, 2008 LeadROI(TM) incorporates JetDial® Web-based dialing technology, which promotes advertiser sales force efficiencies, lead throughput time, and conversion rates. Offered as on-demand call center software, JetDial leverages technology that automatically manages answering machines, busy signals, disconnected numbers, and fax lines to optimize sales talk time. It is also equipped with monitoring capabilities that let sales managers track and analyze performance of their sales team.

EMC Corp.
Hopkinton, MA 01748-9103
Jul 03, 2008 Suited for companies working to comply with FACTA Red Flags guidelines, RSA Identity Verification(TM) instantly verifies customer identities and promotes organization confidence while simultaneously reducing risk of fraud associated with handling critical customer information. Real-time, knowledge-based system is supported by intelligent questioning technology and works across all user touch-points: call center, online, or in-person.

WSI Corp.
Andover, MA 01810
Jul 03, 2008 By providing early insight into changing flight, airport, and airspace conditions, WSI Fusion(TM) enables air carriers to optimize operations and mitigate impact of disruptive events. Public and proprietary weather information, airspace constraints, flight information, and operational data are fused to streamline operational decision making. In addition to global turbulence indicators and lightning coverage, software offers terminal and en-route forecasts with flight-centric alerting.

Exony Inc
Boston, MA 02109
Jul 02, 2008 Offered as analytics-led application, Virtualized Interaction Manager (VIM) v7 empowers operations and management staff to effectively measure and manage virtual contact center (VCC) across their span of responsibility to optimize operational cost and enterprise value against positive customer experience. Built-in behavioral analytics capabilities let users make decisions and implement real-time changes to VCC resource deployment and call treatment strategies.

Push Technology Ltd
Berkshire   United Kingdom
Jul 01, 2008 Diffusion v2.0 enables organizations - financial institutions, travel agents, news feed providers - to improve customer user experience by providing real-time data in format that does not require any browser add-ins or specialized client implementation. In addition to cascading capability, features such as full browser independence, agnostic back-end server, object state engine, and bi-directional channel engine lend to end user convenience and operational performance.

Infor
Alpharetta, GA 30004
Jul 01, 2008 With customizable user interface and audit trails to identify key data for tracking, Infor ERP VISUAL v6.5.3 facilitates engineering, manufacturing, purchasing, project management, and customer order processes. Purchasing Management Window creates configurable workbench that allows users to see material shortages, usage, and purchase history, and generates PO via drag and drop. Workflow management tools help identify bottlenecks in manufacturing, purchasing, and work orders processes.

Oracle Corp.
Redwood Shores, CA 94065
Jun 30, 2008 Providing industry standards-based platform, Oracle® Retail Release 13 enables retailers in key segments, such as fashion, grocery, and hardlines, to drive profitable customer relationships. Merchant Workspace provides single sign-on, dashboard, and reporting capabilities, while Wholesale Functionality enables retailers with new channel opportunity to grow market share by selling products to other businesses. Global Performance capabilities assist retailers expanding across borders.

Honeywell International, Inc., Customer Operations Group
Phoenix, AZ 85034
Jun 30, 2008 With multiple language support and automatic batch rescaling tool, POMSnet(TM) optimizes pharmaceutical manufacturing performance by controlling and tracking all aspects of production; promoting best practices; and capturing critical data. POMStrace facilitates maintenance and tracking of inventory records for supplies used in clinical trials. In case of cancelled/recalled trial, it also reduces risks to patients by blocking dispensing and providing access to all logistical information.