Call Accounting Software supports hybrid environments.July 11, 2011 -
As scalable solution, Proteus® 7 SP1 helps companies analyze costs and usage of voice systems as migration occurs from digital PBX to IP PBX. Full support is provided for extension mobility in addition to audio, audio conference, video, video conferencing, mobile, and IM. Compatible with mobile, VoIP, and PBX systems, software lets users partition single physical switch into number of logical devices; log hunt groups; and restrict logging of groups of extensions via exclude lists.
Original Press release
CTI Group (Holdings), Incorporated
333 North Alabama Street
Indianapolis, IN, 46204-1767
USA
Proteus® 7 Customers Respond Positively to Multi-Switch and Multi-Communication Type Reporting
INDIANAPOLIS -- CTI Group (Holdings) Inc. (OTCBB:CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, is pleased to announce the release of Proteus® 7 SP1, an upgrade to its fully scalable hosted or premised-based call accounting solution for mobile, VoIP and PBX telephony systems.
Proteus 7 now includes the full support for extension mobility, in addition to audio, audio conference, video, video conferencing, mobile and IM. Also, the ability to partition a single physical switch into a number of logical devices, auto-learning extensions across a range of switches, enhanced logging of hunt groups to provide individual station or agent data, and the ability to restrict logging of groups of extensions via exclude lists.
Todd Justad, Telecom Operations Architect for Network Operations at Citrix Systems states, "We needed a system capable of collecting call data from multiple switches in different countries and costing calls using multiple carriers and currencies. Proteus Enterprise was the only tool on the market that allowed us to do this and to deliver accurate information and reports from across the organization."
Via a configurable dashboard, Proteus will log hybrid environments, where digital PBXs reside alongside IP PBXs. This helps companies analyse costs and usage of their voice systems as they migrate from digital PBX to IP PBX; for example, a reduction in inter-site calls, reduction in international call charges, reduction in mobile costs through use of softphone or VoIP from handset.
For further information about CTI Group please visit http://www.ctigroup.com.
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.
CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at www.ctigroup.com.
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