CompuCredit Expands Pegasystems Relationship
CAMBRIDGE, Mass., July 10 /PRNewswire-FirstCall/ -- Pegasystems (NASDAQ:PEGA), the leader in unified process and rules technology, today announced CompuCredit Corporation (NASDAQ:CCRT), a leading specialty finance company and 15th largest U.S. credit card issuer, has expanded its relationship with Pegasystems. CompuCredit has committed to use Pegasystems Business Process Management (BPM) solution for its call center network covering 1000 seats, and includes an investment in Pegasystems' next generation SmartBPM(TM) suite.
John DeMonica, Sr. Vice President of Operations, CompuCredit commented, "Pegasystems enables us to meet our objective of delivering exceptional service to our customers in a cost-effective way."
Robert Spencer, Managing Director, North American Sales, Pegasystems, said, "CompuCredit needed a deployment to support their customer service footprint. Pegasystems SmartBPM offers a single system, using a unified set of rules and processes, to ensure service quality and efficiency across multiple contact centers."
Traditional Customer Relationship Management (CRM) solutions can inundate service representatives with data; however, they can lack the service delivery necessary for building customer loyalty and increasing market share. Financial service organizations in particular face increasing complexity with the desire to provide more personalized service levels across diversified channels and geographies, the responsibility to adhere to changing regulations, the opportunity to expand customer offerings and the challenge of integrating acquired companies. Pegasystems' SmartBPM Suite and Customer Process Manager Framework gives organizations the tools they need to reuse common processes and policies across the organizations while specializing those that differ for each product, geography, customer or channel.
About CompuCredit
CompuCredit Corporation is a specialty finance company and marketer of branded credit cards and related financial services. CompuCredit provides these services to consumers who are underserved by traditional financial institutions. Through corporate and affinity contributions focused on the underserved and un-banked communities, CompuCredit also uses its financial resources and volunteer efforts to address the numerous challenges affecting its customers. For more information about CompuCredit, visit http://www.compucredit.com/.
About Pegasystems
Pegasystems Inc. (NASDAQ:PEGA) provides software to automate complex, changing business processes. Pegasystems, the leader in unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Our new class of Business Process Management (BPM) technology makes enterprise systems easy to use and easy to change. By automating policy manuals, system specifications and lines of manual coding with dynamically responsive updates, Pegasystems powers the world's most sophisticated organizations to Build for Change(TM).
Pegasystems' award-winning, standards-based BPM suite is complemented with best-practice solution frameworks to help leaders in the financial services, insurance, healthcare, manufacturing and government markets drive growth and productivity.
Headquartered in Cambridge, MA, Pegasystems has regional offices in North America, Europe and the Pacific Rim. For more information, visit http://www.pega.com/.
Source: Pegasystems Inc.
CONTACT: Rosalind Morville, Sr. Public Relations Manager, of Pegasystems Inc., +1-617-866-6029, rosalind.morville@pega.com; or Frank Tutalo, Account Manager, of Lois Paul and Partners for Pegasystems Inc., +1-781-782-5868, frank_tutalo@lpp.com
Web site: http://www.pega.com/
http://www.compucredit.com/
