Workforce Management Platform fosters flexibility, productivity.
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Press Release Summary:
ServiceOptimization Suite v8.1.6 offers mobile business apps that let users build, configure, deploy, and update mobile business functionality, including field sales, employee collaboration, timesheets, employee safety, business workflow, navigation, and location. Service businesses can configure and deploy as many or as few apps as required to best fit needs of their workforce. Mobility solutions, including apps, are device agnostic.
Original Press Release:
ClickSoftware Provides its Customers with a Set of Ready to Deploy Extensible Mobile Business Apps
ClickSoftware launches ServiceOptimization Suite Version 8.1.6 which includes a first batch of mobile business apps
BURLINGTON, Massachusetts -- ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions [http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today launched version 8.1.6 of its Workforce Management Platform. In addition, the latest release provides rich functional enhancements to ClickSoftware's scheduling, business intelligence, forecasting and employee rostering solutions.
The new mobile business apps enable ClickSoftware's customers to rapidly build, configure, deploy and update important mobile business functionality including field sales, employee collaboration, timesheets, employee safety, business workflow, navigation and location, allowing for even greater workforce flexibility and productivity. Service businesses now have the freedom to configure and deploy as many or as few apps as required in order to best fit the needs of their workforce. Easily integrated with existing enterprise systems, ClickSoftware's mobility solutions, including the new apps, are device agnostic and are able to run on almost any tablet or smart phone.
"By further harnessing the power of our already efficient mobile solutions, ServiceOptimization Suite 8.1.6 further increases mobile workforce productivity, while adding to overall end-client satisfaction," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "The problem for enterprises is that employees today use individual, unconnected apps in order to bridge the gap between consumer apps and enterprise systems.
By incorporating all the functionality that mobile workers require, such as GPS directions alongside a client work order and address, ClickSoftware is creating an efficient, all-in-one mobile solution available anywhere, at any time, on any device."
ServiceOptimization Suite 8.1.6 contains many enhancements including:
- Enhancement of the Platform's predictive task duration intelligence leveraging information from recent history to better predict future task durations. For service businesses, this provides greater accuracy and predictability in creating and executing their schedules.
- Technical enhancements to ClickSchedule's web-client interface and appointment booking processes providing unrivalled response times.
- The introduction of a web-client interface for ClickAnalyze. The new version of ClickAnalyze Reporting places greater control in the hands of the users giving them flexible data manipulation techniques, on the fly, and visualizing the results using graphs.
ClickSoftware has included the new business Apps within the release of ServiceOptimization Suite 8.1.6 as a precursor to the full-scale launch of the ClickAppStore which is coming soon.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning [http://www.clicksoftware.com/solutions-service-chain-optimization-workforce-planning-software.htm ] , shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization.
The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com.
Follow us on Twitter [http://twitter.com/ClickSoftware ].
ClickSoftware Company Contact
Melissa Circe
ClickSoftware
melissa.circe@clicksoftware.com
+1-(781)-272-5903 Ext: 2272
