Workflow Software supports 5 global distribution systems.
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Press Release Summary:
SELEX Workflow Manager v4.0 hosted technology tool offers web-based, transactional workflow automation for operations centers and call centers. It provides complete agent productivity and transaction tracking for any type of transaction or data record and automates assessment and management of queue levels in real time. Tool routes assignments based on transaction priority, agent skill sets, and client-specific policy, and provides error trend analysis and reporting.
Original Press Release:
TRX Releases Version 4.0 of SELEX Workflow Manager
Agent Tool Proven to Increase Productivity by 40% Is Now Compatible with All Major GDSs
ATLANTA, Feb. 24 / -- TRX, Inc. (NASDAQ:TRXI), a leading, independent provider of transaction processing and data integration services to the global travel industry, today announced the release of SELEX Workflow Manager v4.0. The newest version of SELEX Workflow Manager, a hosted technology tool offering Web-based, transactional workflow automation for operations centers and call centers, supports all five major global distribution systems (GDSs): Amadeus, Apollo, Galileo, Sabre, and Worldspan.
SELEX Workflow Manager is currently in use by over 700 travel agents in the U.S., Europe, and India. The tool has supported clients on Sabre and Worldspan for the past two years and Amadeus for the past year - the release of SELEX Workflow Manager v4.0 increases GDS options to include Galileo and Apollo.
TRX Vice President, Solutions Management & Application Development, Helen Porter said, "TRX is focused on developing technology that will make it easier for agencies and call centers to provide their customers with better, quicker, and more economical service. SELEX Workflow Manager provides direct value to its clients through increased agent utilization, reduction of agent errors, and, ultimately, lower handling and processing costs."
SELEX Workflow Manager provides complete agent productivity and transaction tracking for any type of transaction or data record and automates the assessment and management of queue levels in real time. The tool routes assignments based on transaction priority, agent skill sets, and client- specific policy to ensure it processes all transactions on time. With SELEX Workflow Manager, clients are able to cross utilize agents across physical locations and clients. With over 98% of the agent time tracked against operational standards, a major airline has experienced an increase in agent utilization and productivity of over 40%. Clients have one manager overseeing multiple locations.
SELEX Workflow Manager also provides detailed error trend analysis and reporting. Through error trend reports, companies are able to identify opportunities for policy changes, gaps in training, and functionality missing in their current technologies. A major agency has reported a 40% reduction in errors through the use of SELEX Workflow Manager's trend reports and associated policy changes, training materials revisions, and technology enhancements.
SELEX Workflow Manager is one component of TRX's SELEX Agent Technology suite. Other SELEX tools include the SELEX Agent Desktop and SELEX Exception Automation.
About TRX, Inc.
TRX (NASDAQ:TRXI) is a leading, independent provider of transaction processing and data integration services to the global travel industry. TRX provides five hosted technology and service offerings: RESX (Online Booking), SELEX (Agent Technology), CORREX (Automated Processing), TRANXACT (Settlement & Exceptions), and DATATRAX (Data Integration). TRX provides each of these solutions individually or as a comprehensive, integrated end-to-end processing suite for travel agencies, travel suppliers, large corporations, credit card issuers, and expense management companies. TRX is headquartered in Atlanta, Georgia with operations and associates in North America, Europe, and Asia.
