Vettro Announces Support for HP Service Manager 7.0
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LONDON, January 7 -
Vettro 360 ITSM for HP Service Manager to Enhance Service Lifecycle Management with Mobility
Vettro, a global leader in mobile on-demand business applications, today announced that its Vettro 360 for ITSM will support HP Service Manager 7.0, becoming a mobility solution for the redesigned product. New features from the Vettro product will enable IT support departments to respond to more incidents per day, improve SLAs and adhere more closely with ITIL best practice.
By adding mobility to the new HP IT Service Management software, Vettro will give customers the tools with which to track, analyse and respond to the everyday challenges raised by IT support. Updated features will include on the spot tracking and the ability to access critical records whilst alongside incidents, such as related incidents and related asset or configuration item status, ownership, and support histories.
"Vettro helps organisations get more from their existing software investments by enabling real-time interaction and accurate updates from the field," said Howard Finnegan, VP EMEA, Vettro. "Vettro 360 ITSM for HP Service Manager 7.0 will go well beyond helping optimise the workflow of IT technicians and IT managers on the move, and play a critical role in extending ITIL best practices into the highly mobile IT business process."
Key benefits of integrating Vettro 360 ITSM into HP Service Manager 7.0
include:
o Add at least ten hours of productive time per month per technician to increase workforce efficiency eliminating the incident backlog
o Reduce call centre volume by at least 10% per month, as well as IT workforce support costs
o Increase SLA compliance by a minimum of 20%
o Expect payback from ROI on Vettro 360 ITSM within six months
"HP Service Manager 7.0 is about taking IT Service Management to the next level by giving customers service lifecycle oriented software that encompass the entire ITSM process," said David D'Agostino, EMEA product marketing manager for HP Service Manager 7.0, Software, HP. "Vettro's mobility solution is a key enabler for organisations to achieve service lifecycle management by allowing users to interact with the full breadth of features in HP Service Manager 7.0 from anywhere."
The new solution is currently being trialed on a limited release basis, but will be available from February 2008 across all major wireless platforms including BlackBerry, Windows Mobile and Java. The fully integrated solution will be deployable in just a matter of days and comes pre-packaged with a configuration utility that allows the mobile experience to be managed directly from the customer's Service Manager interface.
To find out more about Vettro's full product suite, please visit:
http://vettro.com/itsm
About Vettro ITSM
Vettro is the preferred mobile application provider of Global 2000 enterprises. Vettro provides mobile applications to tens of thousands of users that need access to enterprise data, require workflow efficiency, and depend on field-based transactions. Vettro is the definitive mobile IT Service Management (ITSM) provider with out-of-box "mobile workflow" applications for Incident Management, Change Management, Request Fulfillment, and Asset Management. In recognition of the strength of Vettro's ITSM offerings, the premier wireless carriers and mobile device manufacturers have joined with Vettro to jointly offer certified ITSM Bundles.
Vettro provides applications to nearly 300 leading enterprises including Carilion, Carey Limousines, Centrica, Cigna, Hitachi Data Systems, Clemson University, Cytyc, General Electric, Honeywell, Mac-Gray, O2, SuperShuttle, Travelex and YRC Worldwide.
For more information, visit www.vettro.com
Source: Vettro
Press Contact: Rachel Pattison, EMEA Marketing Manager, M: +44(0)7872380657, E: rpattison@vettro.com
