Support Programs Help Plants Run More Efficiently and Avoid Costly Downtime
FRANKLIN, Mass. (January 24, 2008) - Thermo Fisher Scientific Inc., the world leader in serving science, today announced it now provides a wide selection of support services and preventive maintenance contract options to help plants running Thermo Scientific Mercury Freedom Systems(TM) avoid unnecessary downtime. Backed by the largest service team in the industry, the support programs include:
o Installation assistance and startup: A field service engineer from Thermo Fisher Scientific provides plant staff with installation and startup assistance on request. Services cover the verification of proper mechanical installation, correct signal wiring and tubing terminations and power connections, as well as power-up and alignment of the sample conditioning probe and analyzer rack and complete system calibration.
o RATA support: In conjunction with the actual certification of a unit for mercury emissions monitoring, a field service engineer arrives at the plant site at least one day prior to the test team to check out the fully functional Thermo Scientific Mercury Freedom System and calibrate each component prior to starting the RATA and 7-day drift tests. The team remains on site during the RATA test to assist the certification team.
o Preventive maintenance: Thermo Fisher Scientific offers contract options to perform pre-scheduled preventive maintenance at the plant site on a pre-defined (monthly, quarterly, annual) basis. Preventive maintenance is performed to verify or restore operations to factory performance specifications. A Thermo Fisher Scientific service engineer performs a full spectrum of maintenance items as required: visual inspection and cleaning; diagnostics check to verify that all operating parameters are within factory specifications; check instrument flows and pressures; leak testing; replacement of analyzer lamps, scrubbers and Hg converter cores; and inertial filter cleaning.
Also available in the services programs are training and technical options. A Thermo Fisher Scientific certified trainer can deliver product training on-site or in-factory, covering the theory of operation, assembly and disassembly, preventative maintenance and troubleshooting, along with a hands-on demonstration. In addition, free, 24/7 technical telephone support by Thermo Fisher Scientific certified engineers is offered to qualified customers through a toll free number: 1-800-282-0430.
"In few other industries is the accurate, uninterrupted operation of analytical systems as important as in emissions monitoring, where a continuous, data-gap-free record is mission critical," said Michael Nemergut, marketing director for Thermo Fisher Scientific Air Quality Instruments. "That's why Thermo Fisher Scientific is committed to do more than just build robust hardware and software into our products. We're also committed to a full spectrum of service and support programs and options so that our customers can effectively avoid unnecessary downtime, while maintaining control over the cost, coverage and response time of service."
For more information about Thermo Fisher Scientific support services and preventive maintenance programs, please call 1-800-282-0430or email AQIService@thermofisher.com. You can also visit the company online at http://www.thermo.com/aqi.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With an annual revenue rate of more than $9 billion, we employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. Visit www.thermofisher.com.