Supply Chain Management Services
Telwares Delivers New Paradigm for Telecommunications Expense Management (TEM)
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PLEASANTON, Calif., Aug. 2 / -- Telwares, the leading provider in helping major enterprises evaluate, procure and manage their communications infrastructure, technologies and services announced today the release of the Telwares Supplier Performance Program SPP(TM). SPP is available today and is already live at some of the world's largest and most respected companies.
With the release of SPP, Telwares moves the Telecommunications Expense Management (TEM) marketplace beyond traditional cost-cutting strategies and tools to a more comprehensive solution that maximizes the value of supplier relationships and enables the complete supplier performance management lifecycle. With its continuous review and reporting on supplier performance, and incorporating the most recent marketplace trends into sourcing strategies, the enterprise will now have the insight it needs to manage its operating relationships with its vendors through the contract term, effectively adapting to the many changes in market and business dynamics and ensuring that the supplier is managed consistent with business goals.
"The telecommunications industry landscape has changed tremendously and has introduced new levels of uncertainty for price, performance, and carrier business stability," comments Charlotte Yates, CEO of Telwares.
"The stakes are much higher than before. TEM is growing up. And so is the awareness among C-Level executives of TEM's power and the ability to affect overall company performance."
To maximize the value of the enterprise communications infrastructure, including critical services and technologies to the business, IT organizations must have a consolidated view of supplier and service performance across the disparate layers of communications functionality that support business processes. Traditionally, this type of limited visibility has fallen under the categories of basic business intelligence, contract compliance efforts and historical audit. While those still serve as a portion of the critical information flow into SPP, current business dynamics demand a much broader and strategic view of the supplier landscape as it is applied to the specific enterprise.
SPP's unique combination of performance-related activity monitoring, such as MACD, SLA's, provisioning, run rates and active inventory, combined with the not so often measured impacts, such as account team responsiveness and overall account support, will provide IT organizations with a new service delivery, experience and supplier relationship paradigm. This will enable converged, end-to-end management globally across the formerly disparate layers of the communications infrastructure. This new paradigm, SPP, will be instrumental in helping IT organizations map and manage, from end to end, the supplier performance lifecycle based on a meaningful marriage between tactical performance metrics and strategic market awareness.
The power of SPP comes from combining Telwares' market-leading, proprietary research, intellectual property and senior executive supplier relationships with proven contract management techniques in order to proactively and effectively manage the vendor contract lifecycle.
About Telwares
Telwares assists global companies in optimally evaluating, procuring and managing critical communications infrastructure, services and technologies that support their vision in the marketplace. Clients who turn to Telwares for industry-leading thought and delivery comprise more than 30% of the Fortune 100. For more information, please visit www.telwares.com or call 1.888.TELWARES.
Contact:
Stephanie Miller
smiller@telwares.com
250-592-8537 office
250-516-2143 cell
http://www.telwares.com
