Telephony Software addresses legal industry requirements.
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Press Release Summary:
Traverse Networks CallConnect is available with Client Matter Code Assignment, which enables mobile users to automatically associate inbound and outbound calls with specific billing records. This feature enables users to track mobile calls and audit time spent using mobile phone to speak with clients. It also addresses tracking and regulatory compliance issues, because record of call log is maintained within firm via CallConnect solution.
Original Press Release:
Traverse Networks Announces Client Matter Code Assignment
New Feature Set Addresses Specific Requirements of the Legal Industry and Other Professional Services
FREMONT, Calif., March 7 /-- Traverse Networks, (traversenetworks.com), an innovator of mobility solutions for enterprise voice systems, today announced Client Matter Code Assignment, a compelling new feature available as a fully integrated component of Traverse Networks CallConnect enterprise mobility software. Client Matter Code Assignment enables mobile users to automatically associate inbound and outbound calls with specific billing records, addressing the specific requirements of the legal industry and other professional services.
"Attorneys and other professionals paid for billable time have told us that speaking to a client on a mobile phone typically involves recording the details of the call on scraps of paper that are often lost or inaccurate," explained Chris Hoover, Traverse Networks' director of product management and marketing. "Until now, there was no easy way for attorneys and others to track mobile calls or audit time spent using a mobile phone to speak with a client. This causes inefficiencies and potentially lost revenues."
A client matter code is the code a firm assigns to a particular case. By integrating Client Matter Code Assignment into Traverse Networks CallConnect enterprise mobility software, users can associate a specific client matter code to each billable call, the details of which are maintained within the enterprise. Client Matter Code Assignment feature eliminates the need for manual tabulation of mobile phone conversation and the potential loss of billable time if a lawyer forgets about a conversation. The new feature also addresses tracking and regulatory compliance issues because a record of the call log is maintained within the firm via the CallConnect solution.
Traverse Networks' new Client Matter Code Assignment component complements CallConnect with Visual Voicemail software. CallConnect is an advanced voice communication management solution that turns a mobile phone into a powerful "remote control" for a desk phone, enabling mobile workers to visually manage calls made to their Cisco IP-PBX based office phone, to view and listen to voicemail displayed in an email-like inbox, and to search the corporate directory and remotely initiate calls from the desk phone.
Availability
Client Matter Code Assignment is undergoing market trials and is scheduled for general availability in Q2 2006. Traverse Networks CallConnect is available through select authorized resellers including Cisco Certified Gold Partners and Premier Resellers Nexus IS, INX, and Permian MicroMart. For additional information about Traverse Networks' reseller program, visit http://traversenetworks.com/var_connect.html.
About Traverse Networks
Traverse Networks develops and markets innovative mobility solutions for the enterprise. The company's flagship product, CallConnect with Visual Voicemail, delivers remote control of enterprise voice systems through server software and a handset client, which are available for a broad range of mobile phones and mobile devices. Traverse Networks is headquartered at 42840 Christy Street Suite 201, Fremont, CA 94538, with offices in Atlanta, Georgia, and Phoenix, Arizona. For more information, visit traversenetworks.com or call (510) 824-3500.
NOTE: Traverse Networks, the stylized AV logo, CallConnect, CallConnect with Visual Voicemail, Traverse Networks Mobility Server, Traverse Networks Visual Voicemail, CallBack, and related marks are registered trademarks of Traverse Networks, Inc. All other trademarks and registered trademarks are those of their respective companies and are hereby acknowledged.
