Technical Support Services offer single point of contact.
Press Release Summary:
Remote Technical Support Services are designed for clients that have increasingly complex environments and need for in-depth, ongoing relationship with IBM support. They offer single point of contact into IBM, priority handling of reported issues, and proactive support element to help avoid occurrence of issues impacting environment.
Original Press Release:
New Remote Technical Support Service Available, and Additional AIX Licensed Program Products Eligible for IBM Software Maintenance
At a glance
IBM Remote Technical Support Services - enhanced technical support is a comprehensive suite of IBM services that includes:
A single point of contact into the IBM Support and Development structure for all IBM products running on an eligible IBM platform
Enhanced response times for all reported issues and priority handling for core OS eligible product issues
A proactive support structure
Inclusion of Program Temporary Files (PTF) Alert reports and up to three Performance Management reports per eligible platform
Fixed terms, conditions, and pricing
Additionally, Software Maintenance and Machine Control Program Remote Support are available for selected additional products.
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Overview
For clients that have increasingly complex environments and a need for a more in-depth, ongoing relationship with IBM support, IBM now offers IBM Remote Technical Support Services - enhanced technical support.
IBM Remote Technical Support Services - enhanced technical support is an integrated suite of IBM Services (voice and electronic) designed to provide enhanced priority handling of reported issues, a single point of contact into IBM, and a proactive support element to help avoid the occurrence of issues impacting your environment.
This single contract service is available for the i5/OS, IBM OS/400®, and/or AIX® eligible operating system products. For a list of eligible operating system products, refer to www-03.ibm.com/services/sl/products/
In addition, IBM Software Maintenance (SWMA), as well as Machine Control Program Remote Support (MCPRS), is now available for selected products.
Availability date
March 8, 2005
