Support Services help companies attain IT health.

Press Release Summary:



Focused on helping customers attain IT health, Services Premier Ultimate leverages pre-agreed proactive services and unlimited problem resolution support. Preventive support services help customers minimize downtime and ensure consistent availability of business-critical processes. Along with proactive IT health assessments, service includes on-site and dedicated account management as ell as 24/7 on-site support.



Original Press Release:



Microsoft Introduces 'Ultimate' Support Offering for Premier Family



Premier Ultimate helps customers achieve a mature, healthy IT environment.

REDMOND, Wash., Aug. 18 -- Microsoft Corp. today announced the worldwide availability of Microsoft Services Premier Ultimate, a new addition to the Microsoft Services Premier Support family. Premier Ultimate offers a new level of collaboration to select customers who have made the conscious decision to direct their technology investments toward a proactive support strategy focused on attaining IT health. For a fixed price, Premier Ultimate combines a "road map to IT health" -- leveraging Microsoft's expertise through pre-agreed proactive services -- with unlimited* problem resolution support.

"IDC recommends that vendors provide preventive and proactive support services to help customers minimize downtime and to ensure consistent availability of their business-critical processes," said Elaina Stergiades, senior research analyst, IDC. "Microsoft is doing just that with Premier Ultimate, highlighting the industry shift toward deeper, more collaborative support relationships with customers."

Premier Ultimate builds on the current Premier Support family of offerings by combining unlimited* problem resolution support with current Premier features such as proactive IT health assessments, account management (both on-site and dedicated) and on-site support, 24 hours a day, seven days a week.

"Customers told us they wanted risk reduction, support planning simplification and easy administration in an increasingly complex IT environment," said Luca Barone, general manager, Support and Health Offerings for Microsoft Services. "By adding Premier Ultimate to our existing Premier Support portfolio, we are investing alongside our customers to plot an individualized road map to a mature and healthy IT infrastructure, while sharing the risks and responsibilities of optimizing their software investments."

More information about Microsoft Premier Support is available at http://www.microsoft.com/services/microsoftservices/srv_enterprise.mspx.

Founded in 1975, Microsoft (NASDAQ:MSFT) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

* May be subject to restrictions.

CONTACT: Andrea Platt Dyal, +1-503-443-7000, adyal@waggeneredstrom.com, or Rapid Response Team, +1-503-443-7070, rrt@waggeneredstrom.com, both of Waggener Edstrom Worldwide, for Microsoft Corp.

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