New Services Help Consumers with Home Network Configuration and Safety -
REDWOOD CITY, Calif., June 27 / -- support.com, a service which provides consumers with Instant Technology Relief(SM) from their frustrating computer problems, today announced the availability of two new services for configuring and troubleshooting home networks and wireless home networks.
According to research firm Parks Associates, approximately 50% of U.S. home network owners have experienced a problem(i). "Printer configuration problems are the number one reported home networking issue," said Kurt Scherf, vice president and principal analyst at Parks Associates. "Solving basic home networking problems like sharing printers will be critical in order to move consumers beyond the use of basic functionality such as sharing a broadband connection, to more interesting applications like shared entertainment and multimedia content."
In addition to home networking setup headaches, home wireless networks which are not properly secured are at serious security risk. Malicious hackers can easily steal sensitive information, install malware or steal e-mail from unsecured wireless networks, without the user even knowing.
"Home networks need to be both easy to use and safe in order for consumers to get the most benefit out of them, yet many computer users don't have the time or inclination to deal with setup, configuration or security problems," said Anthony Rodio, chief marketing officer responsible for support.com. "support.com's home networking services are designed to help consumers quickly, easily and safely get more benefit from their wireless home network."
support.com Network Setup & Troubleshooting Service
This service is designed to help consumers detect and resolve problems with their home network, as well as ensure that consumers are getting the most use out of their home network. By setting up and configuring their router, enabling file and print sharing, setting up wireless security, and configuring the highest levels of encryption possible, support.com Solutions Engineers can help consumers feel confident that they have a functional and safe home network.
support.com Wireless Security Setup Service
This service is designed to help consumers who have already set up a wireless home network, yet want to make sure that their data is safe from malicious hackers. With this service, support.com Solutions Engineers will help consumers ensure that the wireless network is secure.
support.com's highly experienced, U.S.-based Solutions Engineers help to remotely diagnose and resolve computer problems. By going to www.support.com/ or calling 1-800-PC-SUPPORT, consumers don't have to waste time taking their computers to a store, shipping their PC to the manufacturer, inviting unknown repair technicians into their homes, or relying on family and friends to fix their computer problems. support.com leverages its own proven and patented problem resolution technology to both speed the
overall process and provide customers with a consistent experience, resulting in Instant Technology Relief(SM).
Pricing and Availability
The support.com Network Setup & Troubleshooting Service is available immediately for $79 at www.support.com/. This includes setup for two computers and one printer, and $29 for each additional printer or computer.
The support.com Wireless Security Setup Service is available immediately for $49 at www.support.com/. This includes setup for one wireless router and one computer, with $19 for each additional device.
About SupportSoft and support.com
SupportSoft (NASDAQ:SPRT) is a leading provider of technology problem resolution software and services. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers at www.support.com/. For more information about the Company and its corporate offerings, visit supportsoft.com; for Instant Technology Relief(SM) to consumer technology problems, visit www.support.com/ or dial 1-800-PC-SUPPORT.
(i) "Managing the Digital Home: Installation and Support Services,"
Parks Associates, Q2, 2006
Jennifer Massaro of SupportSoft, Inc.
Stephanie Rice of Ruder Finn
email@example.com, for SupportSoft, Inc.