Software upgrades legacy CRM applications and systems.
Press Release Summary:
CRM Resuscitation Program salvages legacy CRM implementations while migrating them to scalable, stable platform. Utilizing QueWeb technology, it allows companies to bring infrastructure up-to-date with new operating systems, databases, and back-end hardware. Process replicates custom business rules, preserves legacy data, and mimics existing user interfaces for legacy systems: Avaya AIC Business Applications, Quintus eContact, Vantive Systems, PeopleSoft, and Siebel.
Original Press Release:
Queplix Launches CRM Resuscitation Program for Companies Looking to Replace Legacy PeopleSoft and Siebel CRM Systems
QueWeb Software Saves Investments and Slashes Conversion Times By Replicating All Pre-Existing Workflows and User Interfaces, and Reusing Legacy Data Schema
PRINCETON, N.J., Aug. 8 -- Queplix (http://www.queplix.com/), a leading provider of commercial open source software for customer care, today announced the launch of its CRM Resuscitation Program for PeopleSoft and Siebel CRM application users. Queplix's unique QueWeb technology salvages investments and data in outdated legacy CRM implementations, while migrating them to a more scalable, stable, versatile platform. The process is designed to replicate custom business rules, preserve legacy data, and mimic existing user interfaces -- ultimately saving up to 80% of initial legacy CRM investments and virtually eliminating re-training costs.
With successful implementations of its CRM Resuscitation Program already in place for legacy systems such as Avaya AIC Business Applications, Quintus eContact, and Vantive Systems, Queplix has extended its conversion program to PeopleSoft and Siebel, whose product lines join a list of enterprise applications adversely impacted by industry consolidation since their acquisitions by Oracle. The program comes in direct response to concerns from the PeopleSoft and Seibel user communities regarding the limitations of Oracle's "Lifetime Support" policy for these applications (http://www.oracle.com/applications/lifetime-support.pdf).
Unmatched in the industry, Queplix's CRM Resuscitation Program is proven to effectively shorten conversion time from what is typically many months to a matter of weeks -- whether the existing application is a standard deployment or a heavily customized solution that is integrated with multiple systems.
"Our CRM Resuscitation Program breathes new life into PeopleSoft and Siebel CRM implementations, giving users the freedom to choose their own upgrade path, and continually develop new functionality and modules as they need them," said Steven Yaskin, CTO of Queplix. "Now, businesses can finally convert the value that has long been entrenched in legacy systems to support current business needs and standards -- with minimal disruption to internal operations and processes."
QueWeb is a web-based customer care application for companies to deploy enterprise-grade contact centers, help desks, and various eService capabilities. QueWeb is fully customizable and configurable, so users can meet 100% of their business requirements right out of the gate -- and continue to meet them as the company and its processes evolve. Built on Java 2 Enterprise Edition (J2EE) with a thin-client architecture, QueWeb can be installed in virtually any IT ecosystem. Whether it is a fresh installation or legacy conversion, QueWeb allows companies to bring their infrastructure up-to-date with new operating systems, databases, back-end hardware, and more.
Pricing & Availability
Available today, QueWeb Enterprise Edition is priced from $150,000 per CPU supporting up to 200 concurrent users each, plus the cost of any required Queplix professional services for customizations, integration, support, or training.
About Queplix
Queplix offers a suite of software tools and professional services to help companies deliver superior customer care with contact centers, help desks, and eService. Its flagship product, QueWeb, is a web-based customer care application that is uniquely designed to be deployed as a stand-alone solution, or to convert entrenched legacy CRM applications from Avaya, PeopleSoft, Quintus, Siebel, and Vantive -- while preserving existing custom business rules, legacy data, and user interfaces. QueWeb is used worldwide by such leading corporations as John Deere, Hewlett Packard, Sony Ericsson, Telcordia, and Norfolk Southern. For more information, visit http://www.queplix.com/.
All brands and names mentioned herein are trademarks of their respective holders.
Company Contact:
Paul Tenberg
Dir. of Business Development
609-375-2357 x2304 or 877-QUEPLIX
ptenberg@queplix.com
